Resident Liaison Officer (Leeds)

The Company

• One of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year
• Due to the increase in work they are looking for a Tenant Liaison Officer to help support the team within this role
• This is a great opportunity for a temporary role within a fast-paced environment

The Role

• You will be working with the team to ensure the delivering of a range of refurbishment schemes are completed through communication with the tenants and the contractors
• Having previous social housing experience would be beneficial with this position along with good organisational skills and excellent customer service is a must
• Liaising with tenants directly in regards to the work being completed
• Carrying out a range of refurbishment schemes, this will include booking own appointments and liaising with the site manager and contractors,
• Supporting the project and site manager with day to day running’s of the contract
• Maintain and develop all tenant related activities with control and co-ordination whilst establishing close working relationships with all customers, clients and external stakeholders
• Assist in delivering excellent customer service
• Deal with any tenant queries and liaise with the client and your colleagues to resolve

What you need to succeed?

• To be a successful Tenant Liaison Officer within this role, you will have strong customer service skills, and great with finding solutions in order to deliver a great service
• Also communicate well with the team and to organise works and ensure they are completed on time
• Excellent customer service skills
• Good administration skills
• Works well within a team

How to apply?

• If you are interested in this position please forward you C.V. to apply highlighting suitable experience or call Jess Rushton to discuss the role further on 07831 592879.

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