Resident Liaison Team Leader

Teqniq is searching for a Resident Liaison Team Leaderto work in the public sector.

37 hours per week.

3 months contract.

08:00-16:00

Job Description:

• Lead the Resident Liaison Team, to develop and deliver a high-quality caring and

empathetic Resident Liaison service, improving the customer experience and satisfaction
with repairs and investment services.

• Pro-actively prevent, investigate, manage, and resolve, at the earliest possible point,

issues raised, and complaints made by residents and their representatives, taking
positive action, and providing timely and tailored updates to residents, tracking cases and
actions to a conclusion.

• Facilitate both the in-house and contracted delivery of repairs and investment works in

tenants’ homes, through pro-active communications, and the provision of tailored support
to residents requiring, expecting, receiving, or affected by works.

• Oversee the management of the disabled adaptations programme and budget, including

communications with residents and their representatives, and arrangements around the
tailored delivery of works.

• Develop Resident Liaison processes and systems, for example, to support the tracking of

complaint cases and actions, the successful delivery of repairs and investment works,
and the management of the disabled adaptations programme.

• Produce and analyse management and performance data to identify service

improvements.

TEQ-0324-RQ1219069

IND2

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client, (or any third parties we have dealings with) for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify teqniq Limited of any hirer who I do not want my details to be passed onto.

Job Types: Full-time, Temporary contract

Salary: £17.60 per hour