Resident Services Assistant

Resident Services Assistant – Leeds – £27,500 + 10% Discretionary Bonus

My client, a globally established Real Estate Agency, are currently seeking a number of Resident Services Assistant provide onsite lettings and property services to an exciting new-build residential development comprising 331 apartments in SoYo, Leeds.

You will be point of contact, ensuring a high level of customer service is provided to residents at all times. You will ensure H&S requirements are met and engage with residents to create a sense of community within the building.

This is a fantastic opportunity to join a development with a friendly, fun, and family feel environment situated in the heart of Leeds’ newest vibrant and forward-thinking cultural district.

Key Responsibilities

• Welcoming visitors and residents to the scheme whilst providing first class customer service
• Ensuring the front desk is manned at all times and is presented to a high standard
• Managing inbound phone calls and email inbox, actioning requests and enquiries as required
• Engaging with the local and resident community to increase exposure and success of scheme
• Taking delivery of post and parcels, logging to the system and distributing to Residents
• To act as first point of call for residents for all maintenance issues, to log each maintenance case on the system and to ensure it is progressed
• Key management including organising keys for new tenancies, receipting keys for old tenancies and tracking existing keys logged out to residents and contractors
• Co-ordinating all contractor appointments and logging issues
• Following up on lettings enquiries and undertaking apartment viewings
• Meet and greet with new tenants; providing Welcome Packs and new tenancy information
• Complete regular buildings walks to ensure there are no Health and Safety issues evident or any security concerns
• Assist in administration for the wider property and lettings teams for the scheme
• Updating utility suppliers in writing where appropriate with new resident details to ensure council tax bills are transferred
• Requesting/processing bills for void periods
• Ensuring up to date resident communication via various channels including social media
• Agreeing tenant deposit returns at the end of tenancy
• Arrears chasing as instructed by Finance team
• Conducting inventories, check ins, property inspections and check outs
• Assisting with resident event planning, management and execution
• Maintaining logbook of current and past contractors and onsite visitors

Skills and experience required:

• Proven experience within the property industry within Build-to-Rent, Residential Lettings or Property Management
• Strong Customer Service background
• Outgoing, warm and friendly personality with a positive attitude
• Ability to think on their feet and make considered decisions with a common-sense approach
• Organised, meticulous and tenacious
• Excellent written and spoken communication
• IT literate and Social Media savvy

Salary: £27,500 + up to 10% discretionary bonus
Hours: 8 hour shift between 8am and 8pm, 5 out of 7 days

For more information please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.
02080597472

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