Residential Duty Manager

Luxury Residential Duty Manager - £ 30,000, West End Central London
Do you have a background as a Supervisor for a luxury 5 star category hotels and hospitality?
We have a unique and exciting opportunity to join our clients in one the most prominent residential developer in the West End as a Duty Manager to grow and develop your hospitality and customer service skills and career. You would have the opportunity to work for an extraordinary luxury oasis, within one of the London's finest neighbourhoods.
This is a full-time role based in the West End earning a salary of up to £ 30,00 where you will join an inspirational and inclusive on-site team, following core hours of 12 hours 4 on x 4 off, ca. 8:00 am to 8.30 pm or depending on business needs (Flexibility in the rota pattern is required)

Your Front of House duties and responsibilities :

• As a Duty Manager providing excellent customer service by responding to guest enquires in a timely manner and assuring our guests are accommodated to the highest standards at all times.
• Meet and greet clients at the locations, conducting check ins, check outs and apartment
  familiarisation tours
• Provide anticipatory service, being one step ahead of the guest and assisting with all their
  required needs, including assisting with carrying shopping/ luggage and be an extra help to
  guests as required
• Handle any complaints, escalate when necessary;
• To coordinate with Housekeeping to ensure that cleaning standards are maintained, conduct checks
  on apartments prior to guest arrival;
• To ensure that maintenance issues are reported and dealt with, and monitored as required
• Liaise with all other associates to ensure the smooth running of all the apartments
• Act as a custodian to both buildings whilst on duty
• Take payments and reservations, managing extensions

You will perform the role of a Front Desk advisor in handling residents queries and requests professionally and efficiently to meet or exceed expectations at all times.
Qualifications and Experience:
* Ability to deliver high standards of customer service in a personalised, confident and calm manner
* Two years minimum of managerial experience in hotel operations, preferably in luxury 4-5 star category hotels
* Excellent organisation skills and attention to detail
* Quality driven with a passion of excellence
* Additional language would be preferable
* Conscientious and positive attitude
Package & benefits
* Salary: £ 30,000
* Meals/Breaks: 1.00 hours per shift or depending on shift pattern
* 20 days incl. of 8 Bank Holidays p.a
If you are interested in this exciting and rewarding Residential Duty Manager role in the West End in London, then please click apply.

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