Let’s grow together!
A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. We are looking for a Consumer Duty Manager, so if you are looking for an opportunity to grow in a fast-paced, friendly environment, we’re looking for you!
We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …
What you’ll be doing
- You will be the subject matter expert for Consumer Duty in the first line supporting various business functions and product lines
- Focusing on good outcomes for customers, you will engage with key operational business functions, in terms of implementing and embedding our Consumer Duty requirements.
- Support Business leads with planning and coordination of Communication Review on an annual basis. i.e. agreeing the 12 month plan, monitoring the process and ensuring reviews and insight testing are carried out/appropriate.
- Leading or supporting business change projects from a Consumer Duty/conduct risk stand point.
- Own and enhance the MI structure for Consumer Duty Dashboard/Reporting and support production of the Annual Board Report