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Part TimeDuty Manager – Broadleaf House, luxury retirement living development.
Adlington Management Services are an innovative specialist manager of high-quality retirement accommodation with care, typically comprising multi-storey privately owned apartments. The company is part of the multi-award-winning developer, Adlington Retirement Living.
We are seeking a highly motivated and enthusiastic Duty Manager with great interpersonal and communication skills to join our latest Retirement Living Community. Exclusively for the over 55’s, Broadleaf House, is situated in Wylde Green, Sutton Coldfield.
Homeowners of the 57 privately-owned apartments will benefit from modern, stylish living in a safe and secure environment. The development offers an independent lifestyle with tailored care and support available if needed, in addition to a host of communal facilities such as an on-site restaurant, Homeowners’ lounge, activities studio, therapy room, hairdressing salon, and more.
The Role – Duty Manager
As a Duty Manager you will be supporting the General Manager to ensure the delivery of high quality, customer focused housing management, care and support, catering, maintenance, and administration services. Your responsibilities will include:
* Supporting the General Manager with the day to day running of Broadleaf House ensuring standards are always maintained
* Welcoming the Homeowners to their new home and helping them to settle into the new community
* Dealing with Homeowner and building emergencies in a calm and professional manner
* Providing the front of house service to welcome visitors
* Supporting the facilitation of social and group activities to enhance the lives of the homeowners
The Package
Our quality focused, family run businesses make significant investments in employees and commercial projects, with ongoing success directly attributed to a strong emphasis on teamwork and open communication. Each member of the workforce is valued and support is provided for career development. As a Duty Manager, you will benefit from:
* 192 hours per annum annual leave inclusive of Bank Holidays
* A pay rate of £13.52 per hour (approximate salary of £19,685 per year based on 28 hours per week including allocated sleep-in duties)
* 6% employer pension contributions
* Life assurance at 4 x annual salary
* Working in a new, purpose-built retirement community
* Support from a professional head office team
You’ll be employed on a permanent, Part Time contract, working approximately 28 hours per week, which will include some weekend work, on a 4-week rolling rota. Shifts are as follows:
Early: 7am to 3pm
Late: 3pm to 10pm
You will also be required to sleep over at the development as part of your hours (typically once or twice per week), to ensure you’re on hand in case an emergency arises, with shift times of 10pm to 7am. You will receive a full pay rate for sleep-in shifts.
Our Requirements – Duty Manager (Hospitality / Housing / Care)
* Proven Duty Manager or similar management experience, ideally gained within the hospitality, housing services or care sector
* Superb leadership, communication and Customer Service skills
* Excellent organisational skills
* Ability to deal with complex issues, prioritise workload and work effectively under pressure
All applications for this Customer Service Duty Manager (Hospitality / Housing / Care) vacancy are to be submitted online, and strictly no agency calls or agency CV submissions
