Duty Manager

Duty Manager – Clayton Hotel Birmingham

We have a fantastic new vacancy for Duty Manager in the excellent Clayton Hotel Birmingham.

Objective of the Role

Reporting to the Operations Managers, the Duty Manager will oversee the running of key functions in the hotel, as well as supporting the General Manager in their role.

Key Duties and Responsibilities

• Oversee the operations of the Hotel.
• Ensure quality and standards are met consistently.
• Anticipate guest needs, and proactively manage their expectations.
• Assist with the management of the hotel’s daily operations, ensuring delivery of exceptional guest service from each department.
• Ensure prompt resolution of customer issues.
• Have full knowledge of the hotel and all departments.

Requirements:

• Have previous supervisory experience within the Hotel or Hospitality Industry.
• Possess excellent customer service skills
• Have a passion for their role within the Department
• Have a mature and pleasant manner for dealing with customers and team members alike
• Be capable of excellent upselling all areas of the Hotel, and other hotels in the group.

In return for joining a growing brand at an exciting time, you will get:

• A competitive salary
• The opportunity to be a part of a growing business at an exciting chapter in Dalata’s history
• Unique development & promotion opportunities with a growing brand
• Apprenticeship Opportunities
• Free staff meals while on duty
• SAYE share purchasing scheme
• Discounted stays at our stunning hotels across the UK & Ireland

• Mental & physical wellbeing support

About our culture:

Dalata Hotel Group – Ireland’s largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it’s more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.

We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

Dalata Hotel Group Plc is an Equal Opportunities Employer.