Duty Manager

Location: Dudley, West Midlands
Contract Type: Permanent
Salary: £23448.09
Hours: Part time, 32 hours per week. Between 7.30am – 12.00am (Weekends, Bank holidays, and evening work required)

The Black Country Living Museum is searching for a Duty Manager to join our team. In this role, you'll play a pivotal part in ensuring the smooth and safe functioning of our historic site.

What are the duties?

• Ensuring standards are maintained throughout the day across our 26-acre site.
• Responsible for opening and closing the site, ensuring that all appropriate checks concerning staff and site safety have been adhered to.
• Leading the Museum’s response to visitor incidents, emergencies, and safeguarding concerns.
• Compiling and distributing daily briefs for all frontline managers and overnight security.
• Liaising across all levels of staff and management to ensure Duty Manager Procedures are adhered to.
• Coordinating the daily provision of First Aiders and Fire Marshalls.
• Compiling daily reports to capture operational activities.
• Providing out-of-hours cover for evening events, corporate hire, filming, and emergencies.

What are we looking for?

• Experience in a similar role.
• Respectful and inclusive communication and customer service skills.
• Able to multi-task and remain calm under pressure with strong problem-solving skills.
• Inclusive communication skills.
• Confident IT Skills.

Who should apply?

We are an award-winning open-air museum. Throughout our 44-year history, our aim has always been clear: Inspiring your discovery of the Black Country. We ensure that the revolutionary story of the Black Country’s industrial landscape – the first ever of its kind in the UK – is celebrated by generations.

What can you expect?

• Unique Working environment: The Museum hosts seasonal, themed, and high-profile events, as well as being regularly used for TV and Film locations.
• Opportunity to learn new skills.
• Competitive rewards & benefits.
• Supportive & inclusive work culture.
• Positive attitude to work-life balance.

Benefits

• Access to BCLM’s 26 Acre Site
• Generous Annual Leave Allowance
• Contributory Pension Scheme
• 24/7 Employee Assistance Programme
• Retail Discounts via BCLM Online Rewards Portal
• Discounted Membership with Sandwell Leisure Trust
• Complimentary Entry Passes to BCLM
• Staff Discount Scheme
• Free On-site Parking
• Enhanced Maternity/Paternity Pay
• Payment of Professional Subscriptions
• Free Flu Jabs

What are you waiting for? Begin your Black Country Journey now and apply using your most up-to-date CV.

BCLM is an equal opportunities employer committed to fostering an inclusive and diverse environment that celebrates the richness of the human experience. We are dedicated to eliminating bias and discrimination at every stage and encourage applicants to get in touch should they require reasonable adjustments during the interview process. We welcome applications from underrepresented groups and believe in providing equal opportunities for all qualified candidates.

Closing date: 4th February 2024

Interviews are expected to take place week commencing February 12th, adjustments will be made should successful applicants be unable to attend.

As we say in the Black Country, tara-a-bit!

You may also have experience in the following: Front Office Representative; Office Manager; Reception Manager; Front Office Supervisor; Head of Reception; Reception Manager; Supervisor; Team Leader, Duty Manager, Dispatcher, Coordinator, Turnaround Supervisor, Front of House, etc.

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