Residential Host (RSRH)

Job Introduction

We are recruiting a Residential Host to work for Rapport, based at our client's exceptional central London Residences in Fulham. In this role, you will cover the daytime Residential Host duties, providing a 5* memorable experience to the residents.

This opportunity is about everything you love about hospitality – a varied role, delivering a great tailored experience. As this is a growth sector that is resilient to the impact of the pandemic, the position offers job security, but without the demands that can go with traditional hospitality roles.

The client's ambition is to create exceptional London living for people over the age of 65. With high specification apartments in central locations, residents will benefit from first-class facilities, a like-minded community, hotel-like hospitality and, when needed, highly personalised, discreet care. Think of a blend of outstanding apartments, with the services of a private members club and a luxury hotel.

This is a full-time, permanent role that requires a flexible approach to the working pattern of a 12-hour shift (11.5 working hours), based on a 40.25 hour working week. Although the position covers daytime duties, you may need to work some ad-hoc night shifts (rare occasions).

This operation runs 24/7 and therefore days off will vary week on week. One week you may work 5 days, the next week you may work 2 days depending on business needs.

So, what will it be like to work at these Residences? You will be providing extraordinary services, creating an amazing sense of community, and belonging for residents and you will be part of a wonderful team. 

Key responsibilities of the Residential Host

• Primarily responsible for ensuring the consistent service delivery
• Working as part of a team, looking after the reception area, in-house gym, restaurant, espresso bar, garden, cinema, club room
• Ensuring that residents enjoy a warm and welcoming home environment
• Chatting and engaging with residents, creating a sustainable professional relationship
• Providing a first point of contact for any queries, complaints, and issues, and addressing them in a professional and prompt manner
• Managing communication with the residents, including through the resident app
• Conducting regular security and compliance checks and being an emergency “first responder” and contact

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Have a genuine and deep-rooted interest in others and enjoy building long-term relationships
• Be a great listener, show real empathy and have that “real feel” for how to anticipate the needs of others
• Demonstrate a good command of the English language, verbal and written
• Ideally, possess a clean UK driving licence

If you want to take your experience and passion for high-end service (possibly, but not necessarily gained in hospitality, travel, or retail), and step out of the conventional sectors to be part of creating a new lifestyle choice for the over-65s in central London, we would love to receive your application!

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport