Residential Services Associate

My client, one of the UK’s largest property companies who have over 110 years’ experience of renting homes require a Residential Services Associate to ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the standard and the team works as one.  This is a permanent role and the right candidate can start immediately if available and is based in Hackney, East London.  Hours: 8am - 5.30pm Mon to Fri with occasional Saturdays (day in lieu)

Other tasks include:

• Carry out services such as Meet & Greet, Reception duties, Parcel handling, Inspections and Lettings viewings.
• Ensure the resident move in and move out process is seamless and include property checks.
• Ensure effective co-ordination between the customer services team and other areas of the business to enable the efficient working of the front-line service.
• Handle day to day enquires from residents and complaints escalating where required.
• Deliver high-quality strategy and standards to residents and visitors.
• Work closely with companywide colleagues to ensure excellent customer service at all times.
• Promote and build good relationships with external partners.
• Prepare and ensure the delivery of shift handover documents.
• Log all, distribute and receipt keys, parcels and visitors.
• Ad-hoc tasks when they arise.

This is a busy, customer facing role, the ideal candidate will need to have experience in the flowing qualifications and Skills:

• Experience working in organisations providing market rent properties, travel & tourism or hospitality.
• Strong experience working at business/private events would be beneficial.
• Previous experience of working in a team.
• Strong written and verbal English.
• Qualifications in Property or customer service would be advantageous but not essential.
• Previous experience of working and achieving targets
• Well groomed and professional appearance

Are you Passionate about customer service and goal focused? If yes, then this could be your next opportunity!