Resort General Manager – Luxury Hotel in Cape Verde

Salary: competitive - depending on experience

Location: Cape Verde, West Coast Africa

Must have current / recent experience managing a 400 rooms minimum Luxury / Lifestyle Resort Hotel.

Reporting structure: Group CEO

Language: English and Portuguese

We are looking for an experienced Resort General Manager for this luxury 5
* Resort in Cape Verde. You will have a keen eye for detail and excellence as well as being a self-starter and strong motivator of people.

You will take charge of the day-to-day operations; leading and coaching the management team of the resort and ensure that all procedures are fully aligned with the corporate strategy, business targets, values and culture.
You must have second-to-none customer service skills and attributes.

You will also be strategic, look at the short-medium and long term objectives for the resort, be an ‘out-of-the-box’ thinker able to bring new ideas to the table, always seeking improvement for the guest and teams at all level.

Responsibilities

• Overseeing the operational and financial performance of the resort
• Continue to develop an effective, cohesive & competent team.
• Monitor and maximize the profitability of all departments.
• Maintain high attention to detail & exceptionally strong service standards.
• Managing budgets and P&Ls; Identifying cost reductions and operational efficiencies on an ongoing basis
• Working closely with the Group finance team to ensure executive strategies are on plan
• Oversee recruitment, orientation, training of all staff.
• Ensure all hotel standards and procedures are met.
• Ensure continued conformity to all Health & Safety, ISO, corporate governance and legislative requirements.
• Embrace and focus on the highest levels of quality in respect to both the hard and soft aspects of the business.
• Liaise with the Company Directors to ensure ongoing success in achieving targets

Your Profile

• A minimum of 8 years’ experience in a 4 or 5 star Resort in an executive management role.
• An experienced hotelier with relevant Hotel Management qualification / degree
• Experienced managing full-service complex property of 400 + bedrooms
• Comprehensive hotel operation experience with multi food and beverage outlets
• Strong commercial acumen and analytical mindset for financial results
• Ability to lead, coach and animate the Hotel team to highest performance
• Passionate, you have a personal commitment to hospitality, customer service & quality
• Strong business acumen combined with an excellent leadership and liaison skills.
• Is committed to the development of the business and the hotel team.
• Proactive approach with exceptional initiative and problem-solving abilities to ensure highest levels of productivity and guest satisfaction.
• Adept in working both independently and as a member of a collaborative team.
• Problem solver and trouble shooter for any issues that may arise
• Portuguese and English fluency is a must.