Resource Planner

Resource Planner
Hybrid Working with 2 days in Preston, Lancashire
Salary £30-35k DOE 37 hours a week
A glance at the role:
An exciting opportunity has arisen for an experienced Resource Planner to join our Operations Team. Reporting into the Planning & Resource Manager, you will be responsible for the implementation and ongoing improvement of our resource planning process; to ensure work is allocated in a timely and appropriate manner.
Working with key stakeholders from across the wider business, you will identify opportunities to improve the performance and member experience through achievement of SLAs and intelligent allocation of resource, workflow and skill sets.
Collaborating across the business and using your personal influencing, analytical skills and experience of understanding our business and data trends, you will work with LPPA operational heads to allocate resource to priority areas to deliver SLAs across casework.
Your role will be responsible for reviewing work volume & resource information from multiple sources and channels. Some work peaks can be anticipated, and others will be unexpected. The role will require a proactive or responsive approach to planning resource allocation. You will be actively involved in the allocation of work to ensure SLAs are delivered.
This is a fantastic opportunity to join our fast paced, collaborative and customer focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.
A bit about us:
Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.
What we can offer you:
- Attractive salary of £30 - 35k DOE
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to 'buy and sell leave.
- Half a day off for your Birthday
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme - 'Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston Town Centre
What you’ll be doing:
- Identify resource gaps using all known data, historic trend information, work volumes, statutory deadlines, member behaviour and knowledge of SLAs and work priorities to move staff accordingly to ensure SLAs are achieved
- Allocate work to casework teams using all available information sources to ensure resource is effectively utilised and geared towards delivery of SLAs
- Standardise work allocation across teams - constantly review efficiency of allocation and optimise resource
- Monitor adherence to resource plan
- Analyse live performance metrics and predicted work volumes alongside available resource and competency levels to better allocate staff to teams on a daily, weekly, monthly basis
- Support the set up and creation of work cases which are received in bulk but need to be fed into the workflow with the aim of smoothing peaks
- Ensure working patterns and rotas are aligned with business needs
- Constantly review upcoming work volumes to identify efficiencies and create capacity
- Minimise unnecessary work within the workflow system to create capacity
- Review absence and staff leave to ensure suitable cover is allocated to cover work volumes
- Create and utilise contingency measures across all teams based on operational demand
- Comply with LPPA’s Data Protection and Information Security policies and any relevant GDPR legislation
What we need from you:
- Strong communication skills and collaborative approach
- Strong track record in resource planning
- Always puts the member experience at the centre of all decisions
- A track record of building productive working relationships with stakeholders
- Experience of working in a planning function within a service environment
- Excellent presentation skills with the ability to both understand and translate data and communicate resource decisions
- Able to deliver business level KPIs consistently
- A team worker able to build effective relationships at all levels within the organisation
- Able to present data and MI in a compelling manner to support resource decisions
- Experience of using PowerBi (or similar MI tool) advantageous
Working with and upholding our values:
- Working together
- Committed to excellence
- Doing the right thing
- Forward thinking