Address This is an exciting opportunity to support the Respiratory team at Queen Elizabeth Hospital (QEH) in booking patient appointments for the new Community Diagnostics Centre at Eltham Community Hospital (ECH) which is hosted by Lewisham and Greenwich NHS Trust.
The post holder will be one of a team of booking service assistants who will to provide a first class one-stop shop appointments service for elective care to: GPs, Healthcare professionals, patients and their representatives. They will work within the respiratory team making appointments, arranging outpatient appointments and dealing with all correspondence. This involves a comprehensive knowledge of the different departments within the Trust and who is responsible for the areas.
Previous applicants need not apply.
As such the post holder will be part of a team that incorporates booking outpatient appointments and dealing with patient queries relating to outpatient appointments and future appointments on the hospital (PAS) and the e-Referrals systems across Lewisham and Greenwich Trust.
When booking appointments, a wide range of communication skills will be used in order to provide a patient centred booking service. The post holder will be sensitive to the needs of each individual, responding differently to a wide range of needs.
To ensure the smooth running of the Respiratory Lab and provide an efficient service by ensuring outpatient appointments are dealt with in keeping with the Department of Health’s guidelines concerning wait-times.
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream
Main Duties and Responsibilities
Administration of the Eltham CDC Respiratory Lab & Sleep Unit
Managing and arranging patient appointment slots on hospital computerised records System (iCare) on a daily basis from electronic Referral Service (eRS), telephone and iCare out-patient requests.
Retrieving patient results/reports on lab database when required.
Dealing with telephone and walk-in enquiries
Enter all patient details on iCare (on clinics/wait list).
Maintain record keeping systems that comply with Trust guidelines and allow clinical audit to take place.
Use of the iCare computer system as required.
Follow trust procedures in all areas including Health and Safety, complaints procedure, Equal opportunities and all other relevant areas.
Administrating referrals from electronic Referral Service and from in-hosptial, appointing on lab database and hospital icare system.
Using initiative to manage time during busy periods and to prioritise workload.
Provides non-clinical advice to Out-Patients and medical staff.
Answer telephone enquiries, dealing with recording and passing on messages appropriately.
Arrange and co-ordinate meetings as required.
Uploading of referral letters from ERS onto I-care
Providing cover for the Queen Elizabeth Hospital Resp Lab/Sleep Unit Administrator (based in same office).
Arranging porters for in/out-patients requiring testing.
This job description describes the main areas of responsibility for the post. It is expected that the role will evolve over time and the job description may be altered following consultation with the Post holder.
The post holder may be required to work at any of the Trusts’ sites in line with the service needs.
The post holder must at all times carry out his/her responsibilities with due regard to the Trust’s Equal Opportunities Policy.
This job description describes responsibilities, as they are currently required. It is anticipated duties will change over time and the job description may need to be reviewed in the future.
All staff have a responsibility to participate in the Trust’s Performance Appraisal Scheme and to contribute to their own development and the development of any staff they are responsible for appraising.
To be fully aware of all Trust and local policies and adhere to them at all times. To inform line manager of any situations where policies are not adhered to or areas needing urgent attention.
To contribute towards achieving the NHS Plan and Trust and department objectives.
To undertake any other duties, appropriate to the grade as required by senior staff in the department and adapt to any changes that are implemented for service improvement.
