Response Helpdesk Operator

Response Helpdesk Operator
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK
When: We're looking to get the right person in to the team ASAP
Hours: 42 hours a week, 2 x 12 hour 5:30am - 5:30pm, 2 x 12 hour 5:30pm - 5:30am, 4 days off
Salary: £10.90 per hour
What is in it for you?
-A competitive salary
-A friendly and supportive team
-Training, career development & progression
-Overtime opportunities
-A great selection of benefits incl. Access to on-line GP services, cycle to work scheme, MiDeals, death in service, share options and discounts for shopping, cinema, holidays, etc.
-Free on-site parking
Job objectives and responsibilities
-Build and maintain effective professional customer relationships and communications
-Answering all incoming calls with a professional manner
-Help manage customer service delivery and communications as part of the service department
-Communication and liaison with the service team, engineering team, projects team, subcontractors and equipment suppliers
-Updating relevant customer records on system database
-All admin duties completed within timely manner