Responsive Repairs Coordinator

An exciting new opportunity has arisen in the Councils’ Tenant and Leaseholder Services. We are an effective and dynamic department and we are looking for a  Responsive Repairs Coordinator to join our team. 

As a key team member you will be responsible for assisting the Senior Repairs Inspector to work collaboratively with our Repairs Inspectors and partnering contractors ensuring the prescribed maintenance services are delivered in accordance with contract requirements, agreed objectives and targets.

Main Duties: 

• To support the Responsive Repairs team by providing administrative assistance, ensuring meticulous record-keeping of Responsive Repairs, complex repair issues, and maintenance tasks at void properties. 
• Collaborating with contractors, internal departments, and external entities to ensure timely and effective resolution of customers' repair requests.
• To act as a central point of contact, orchestrating the flow of information related to the acquisition of new social housing stock, thereby facilitating coordination and communication among relevant stakeholders.
• To build strong and productive partnerships with internal and external stakeholders such as the housing teams and external support services. 

Thanet is a great place to live and work...

Our historic seaside towns of Ramsgate, Margate and Broadstairs and surrounding villages are rich in heritage and opportunity. With 19 miles of stunning coastline, our beautiful Blue Flag beaches, the internationally renowned Turner Contemporary, and the UK’s only Royal Harbour are all just a short train ride from central London thanks to the high-speed rail link. Our proximity to the port of Dover and the Eurotunnel at Folkestone mean Europe is literally on our doorstep too.

All of this, combined with a flexible approach to how we work makes it an exciting time to join Thanet District Council. We have set our sights high. We want our residents to enjoy the highest quality services. We want to ensure that by listening to local people, working in active partnership and doing things in an innovative way, we can accelerate improvement to meet the challenges ahead.

If you want to join a team that is passionate about their work, continually seeking innovative improvements to deliver the best service then we want to hear from you. 

Due to the nature of the role the successful candidate will be required to undertake an Standard DBS check as part of their pre-employment checks.

If you would like further information or an informal discussion about this position, please contact Adam Reid by email: adam.reid@thanet.gov.uk