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SalaryPertemps are currently recruiting for a Responsive Repairs Supervisor on behalf of our long-standing client based in Stafford.
As a Responsive Repairs Supervisor, you will be responsible for supervising a team of trades operatives and other designated staff to provide an outstanding “right first time” service to customers. You will be responsible for ensuring a flexible, productive, co-ordinated, and efficient response is provided to customers on a wide range of services covering property maintenance, post inspection and improvement work where appropriate.
Duties includebut not limited to:
- To ensure all works are programmed to demonstrate value for money, high levels of quality and customer satisfaction.
- To directly supervise and organise a team of operatives carrying out repairs to ensure work is completed to a good standard, within timescales and to the customer’s satisfaction.
- Undertake the correct diagnosis and method of responsive maintenance to achieve right first time and outstanding customer service.
- To ensure that any staff reporting to the post are recruited, trained, managed, appraised, and developed to maximise their full potential and deliver excellent services.
- This should be in accordance with internal and statutory procedures, in an effective and sensitive manner and, in particular, in accordance with the Single Equalities Scheme.
- To complete disciplinary investigations as and when required.
- To provide management information as required.
- To prepare statistics for repairs manager keeping them appraised of performance.
- To ensure that agreed policies, practices and procedures are being implemented and that Service Standards are being met through the achievement of key performance indicators and management targets.
- To attend, present and deliver Toolbox Talks as and when required and to contribute to the planning and delivery of training and development activities within Property Plus
- To ensure that performance and quality targets are met in accordance with the Performance Frameworks
- To undertake post inspections/Internal Audits of works completed by the team.
- Contribute to the financial viability of the Responsive Repairs service by ensuring all work is correctly recorded and SMV codes are accurately recorded.
Ideal Candidate:
- Practical and proven work experience of multi trades, preferably in a Social Housing environment Desirable
- Proven supervisory and team leader experience.
- Completion of multi skilled in-house training with either an additional nationally recognised trade qualification or an approved certificated qualification
- Working knowledge of current building regulations, construction industry safety regulations, relevant British standards, and codes of practice
- Ability of diagnosing and prioritising specific work activities and tasks
- Effective leader and team player
- Competent user of IT including use of Microsoft Office including Word, Excel, and Outlook
- Experience of producing reports for management and ability to handle data for reporting purposes.
- Experience of undertaking post inspections and internal audits of works
- Good customer care skills
- Full UK Driving Licence Essential.
Company Benefits:
- Hand and Power tools provided.
- Company Van
- Comprehensive induction programme with excellent learning opportunities.
- 25 days annual leave + Bank Holidays (Increasing with each year of service up to a maximum of 30 days)
- Option to join contributory pension scheme.
- Access to dedicated healthcare portal, eye care vouchers and cycle to work scheme.
Salary: £38,442.10 per annum
Hours: Mon-Fri | Core Hours: 8:30am to 5pm (Flexibility available) | 37 hours per week.
Location: Stafford.
Full Time, Permanent.
If you are interested in this vacancy, please click to APPLY. Alternatively, you can send your CV to taylor.butterfield@pertemps.co.uk.
