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Form of work
SalaryRetail Support Manager
Yorkshire region - depending on the role holder’s geographic location we can agree which of our Retail locations will be covered.
We are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Retail Support Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
The role of Retail Support Manager involves actively running our shops in the absence of our Shop Managers. The role requires managing the day-to-day operation of the shop including managing a team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures.
You will lead by example and ensure that volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond.
Specifically, you will:
Provide management cover at Retail locations as required by the charity currently including (but not limited to): Knaresborough Shop, Northallerton Shop, Pickering Shop, Ripon Shop, Harrogate Shop, Hornbeam Park Shop, Skipton Shop, Leeds Shop, Yeadon Shop, Donation Centre in Harrogate and subsequent locations as the charity grows. Depending on the role holder’s geographic location we can agree which areas will be covered.
Lead a team of volunteers to deliver an outstanding customer experience.
Manage agreed shop operating policy and standards including Health and Safety and Trading Standards in the absence of the Shop Manager.
Deliver any volunteer training required and take every effort to create a welcoming and happy environment.
Responsible for volunteer training and engagement, ensuring the volunteer management system is actively kept up to date in the absence of the Shop Manager.
Ensure there is management cover and sufficient volunteers to operate all trading hours.
Ensure accurate accounting and handling of assets (items donated and money received).
Responsible for ensuring accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes at each location.
Prepare and complete all shop administration including cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity policy and procedures at each location.
Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.
About You
To be considered for this role, you will need:
To be ideally educated to A Level or equivalent.
To have experience of managing people/volunteers including recruitment and development.
To have previous retail experience in the charity sector or commercial sector is desirable.
To have experience of meeting and exceeding targets within a retail environment.
To be highly organised with good time management skills.
To have the ability to prioritise workload and meet deadlines.
To have excellent communication and interpersonal skills.
To be resilient and adaptable to change.
To have a full UK driving licence, access to own vehicle and ability to travel across Yorkshire.
To have a DBS check at an enhanced level due to the requirement to train volunteers who may be under the age of 18 years.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 16 April 2024. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
