Retail Assistant

We are seeking a dynamic and customer-focused Retail Assistant to join our team at a reputable carpet & flooring store in Cardiff. As a vital member of our team, you will assist customers in selecting carpets, rugs, and various wall and floor coverings, providing exceptional service and contributing to the store's success.

Key Responsibilities:

• Welcome and engage customers as they explore our selection of carpets, rugs, and wall and floor coverings.

• Provide detailed product information on our range of carpets, rugs, wallpaper, flooring, and other coverings, including materials, designs, and installation options.

• Help customers choose products that match their style preferences, enhance their decor, and meet their functional needs.

• Measure spaces accurately to estimate the quantity of carpet, rugs, or coverings needed and provide pricing quotes.

• Efficiently process sales transactions using our point-of-sale (POS) system, handling payments and issuing receipts.

• Maintain appealing displays of carpets, rugs, and coverings to showcase a variety of styles, colors, and textures.

• Address customer inquiries in person, over the phone, or via email, offering information on products, pricing, installation services, and design advice.

• Coordinate with the installation team to schedule fittings, deliveries, and installations for customers.

• Handle customer concerns and complaints professionally, ensuring timely resolution and escalating complex issues to the store manager if necessary.

• Stay informed on industry trends, new products, and promotions to provide customers with informed recommendations and enhance their shopping experience.

Qualifications and Skills:

• Previous retail experience, preferably in carpet, rug, or flooring sales.

• Excellent communication and customer service skills.

• Knowledge of carpet and covering materials, patterns, and installation techniques.

• Ability to accurately measure spaces and provide pricing estimates.

• Proficiency in using POS systems and basic computer skills.

• Team player with a positive attitude and a passion for interior design.

• Flexibility to work weekends and holidays.

If you are passionate about assisting customers in finding the perfect carpets, rugs, and coverings for their spaces, we encourage you to apply for the Retail Assistant position at our carpet & flooring store in Cardiff.

To apply, please submit your resume. Join our team and be a part of creating beautiful and functional living spaces for our valued customers!

Job Types: Full-time, Permanent

Pay: Up to £12.00 per hour

Expected hours: 42 per week

Benefits:

• Company pension
• Employee discount
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• customer service: 1 year (preferred)

Work Location: In person