Retail Assistant

Continuous challenges. Heaps of autonomy. Involvement in absolutely everything.  

National Operations Manager

£52,000 - £60,000 plus

Reports to: Head of Retail Operations

Directorate: Marketing, Fundraising & Engagement

Contract: 12 month fixed-term contract

Hours: Full time 35 hours per week

Location: Home Based (travel required throughout the UK, including our Stratford and Oxford locations)

Closing date: 21st April 2024 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.

Recruitment process: There will be a 2 stage interview process for this role

At Cancer Research UK, we exist to beat cancer.

We're looking for an inspiring National Operations Manager to support and deputise for the Head of Retail Operations, and you will be the central point of contact for Retail for both internal and external stakeholders.

You will be the central point of contact on all day to day operational, development and income opportunities for Retail, leading on and implementing projects which have potential national scale. As well as successfully develop and lead the retail support team to deliver retail and wider trading objectives.

What will I be doing?

• Work with the Head of Retail Operations in the development of the retail strategy to deliver the 10-year plan and growth projections.

• To provide leadership and direction on a number of complex projects, identifying and supporting the KPIs, recruit project team/stakeholders and provide timely updates to the head of retail operations.

• To provide leadership to the retail support team, ensuring objectives and kpi's are met and delivered.

• To build an effective and collaborative relationship with, and provide leadership and direction to, the Operational Support Manager to ensure trading's service and support needs are delivered.

• To develop excellent relationships and work collaboratively with key internal stakeholders and CRUK departments both inside and outside of our directorate. As well as providing advice and information to the Divisional Business Managers, where appropriate provide support with projects and trials.

• To build a network of external experts, to ensure sector knowledge remains current and future thinking and available to Retail SLT.

• Deputise for the Head of Retail Operations in their absence.

What are you looking for?

Significant analytical skills and the ability to work with complex information. Experience of identifying, monitoring and meeting customer needs using sector lead insights.

• Commercial or charity retailer with experience in a field management capacity of working in a large and complex organisation, understanding leadership and management of multi-site retail shops at a national or regional level.

• Experience in working within a large complex, matrix led organisation, comfortably navigating stakeholder requests and representing retails own strategic aims and goals.

• Experience of initiating and implementing change, receptive to new ideas and able to participate fully in developing business plans and strategy.

• Evidence of strong leadership and people management, inspiring and empowering team members to believe in the vision and direction of a role, its department and the organisation. As well as experience of Project Management including development, implementation, review and monitoring success.

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.

For more information on this career opportunity please or contact us at .

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