Retail Assistant

SOHO HOME

Overview

The Roleu2026

Exciting new opportunity for an enthusiastic and customer focused individual who has a passion for homeware and interiors to join the Soho Home retail team. This is a full time position, where you will be based at our retail outlet in Bicester Village. As a team member you will be committed to providing professional service to customers and maintaining outstanding product knowledge.

Responsibilities

Customer satisfaction

• This involves providing an outstanding service that will create a positive experience for the customer and generate loyalty
• Ensure customers are greeted and looked after when browsing or purchasing products from the shop.
• Provide any extra information to customers about products and services on offer throughout the store and online as required
• When a product is not available, always offers alternatives.
• Deal with queries in a professional manner or by passing them onto the manager

Product knowledge

• This involves an outstanding knowledge of the products and the quality of the service provided.
• Have an excellent knowledge about the products and services on offer by Soho Home retail
• Maximize the potential of products in the retail space to create sales

Drive sales

• This involves a good knowledge of the business that will provide a growth in sales.
• Ensure the shop displays are fully stocked and that high standards of cleanliness are maintained within the store at all times.
• Be aware of the best and slow sellers to improve general sales
• Give feedback to AM & Retail Manager about what is selling
• Meet daily sales targets as part of the retail team

Additional responsibilities

• Source products from the Back of house where required
• Work towards the daily/weekly team targets for sales and inform the manager and finance teams via reports
• Successfully cash up at the end of the day

Qualifications

Requirements/ Qualifications:

• Have a proven experience in a similar role within a retail outlet
• Be able to deliver a high level of customer service
• Communicate honestly, openly and constructively
• Have a creative flair and be able to talk about colours, styles and trends in interiors with confidence
• Demonstrate flexibility and innovation in recognizing and reacting to the changing retail environment
• Be a strong team member