Retail Assistant

This is a part-time role within our Edinburgh Shack, creating an amazing customer experience for all our Loaf visitors.

Some of what the job involves:

• Ensure tiptop product knowledge and understanding of our brand at all times
• Consistently provide helpful and informed service with confidence and clarity
• Process orders on our systems, providing delivery, 'will it fit' and lead time advice
• Recommending "up-sell" products
• Maintaining the Loaf brand in the Shack to the highest standard by following the Shack Retail Guidelines
• Carry out housekeeping tasks in line with Loaf's standards both on and off the shop floor
• Help to maintain a safe and healthy work environment
• Be passionate about the Loaf brand and our products

What we'd like you to bring to the table:

• Previous experience in customer facing roles
• The ability to work independently and to take responsibility and be accountable for your actions
• Excellent attention to detail
• Confidence and common sense
• A great team player with the ability to promote and help build a positive work environment
• Flexibility and availability to work at other showroom locations during our Monday to Sunday opening hours

Some of our benefits:

• We offer 33 days holiday, inclusive of Bank Holidays increasing by 1 day for every year of service (max 36)
• Staff discount 45%
• Friends and Family discount 15%
• EAP programme through The Retail Trust
• Cycle to Work scheme
• Medicash - healthcare cash plan
• Death in Service - 4x annual salary
• Westfield discount card
• 15% off Bloom and Wild
• Half day Xmas shopping day plus a voucher
• Refer a Loafer

What's it like working at Loaf?

We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of all that we do, striving for better, more efficient ways to make that work.

At Loaf, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.

We'd love you to join us on our journey

Please note that due to a high number of applications we are currently receiving we are unfortunately not able to provide individual feedback to every candidate at this stage of the process. If your application is successful, one of our Loafers will reach out to you.

Job Types: Part-time, Permanent

Benefits:

• Casual dress
• Employee discount

Schedule:

• Day shift
• Weekend availability

Application question(s):

• Are you able to be flexible with your working days, including weekend working?

Education:

• GCSE or equivalent (preferred)

Work Location: In person