Retail Front Of House Team Leader - England

Main Responsibilities

• Effectively lead the team and retail offer within the restaurant
• Carry out accurate weekly stock take, manage orders and stock levels with agreed stock par-levels
• Create agreed and costed rotas to ensure sufficient cover of all areas of the business throughout service times
• Carryout team training and help support retail manager in supporting personal and team development
• Greet customers warmly and create a welcoming atmosphere.
• Take orders accurately and efficiently.
• Serve food and beverages promptly, maintaining a high level of attention to detail.
• Handle customer complaints and resolve issues in a professional and courteous manner.
• Utilise the point-of-sale system to process orders accurately.
• Set up tables, chairs, and other dining areas before opening and arrange them appropriately.
• Clean and sanitise service areas regularly.
• Ensure the restaurants cleanliness and tidiness before, during and post service
• Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
• Assist in monitoring inventory levels and report any shortages to the management.
• Work closely with the kitchen staff to ensure timely and accurate food delivery.
• Communicate effectively with team members to ensure smooth operations.
• Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
• Adhering to dress code policies. Demonstrate excellent interpersonal skills and adaptability in a fast-paced environment.
• Assist team members when needed, such as running food or drinks to tables during busy periods.
• Maintain a positive work environment by fostering teamwork and cooperation.
• Adhere to food safety and hygiene regulations to maintain a safe environment.
• Follow proper hand hygiene procedures and maintain personal cleanliness.
• Ensure the restaurant is compliant with health and safety standards at all times.
  

For almost 20 years, for every client, in every location, whether that's an office, stadium, cathedral or university, we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer, and guest can have the hospitality experience they deserve.

We can't do this alone; we need the brightest and the best to join us in our mission to revolutionise the hospitality industry. No bland, boring experiences here, just tastemakers and gamechangers creating legacies and having fun.

Our drive and belief in people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Come join the revolution!

• Previous experience within catering/Hospitality as a Team Leader
• Be organised and meticulous.
• Excellent customer service.
• Ability to prioritise and have a keen eye for detail.
• Having knowledge of food safety and COSHH would be advantageous.
• Additional information

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don't meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team memberto feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.