Retail Manager

About Us

Nisa is your go-to destination for top-quality retail products and exceptional customer service. With a focus on building lasting relationships, our friendly staff are always available to assist the customers. As a locally-owned business, we're proud to be part of the community, and we're committed to providing an unparalleled shopping experience that exceeds the customer expectations.

Overview

We are seeking an experienced and dynamic Retail Manager to lead our team and drive success in our retail operations. The Retail Manager will be responsible for overseeing all aspects of our retail store, including sales, customer service, inventory management, and staff supervision. The ideal candidate will possess strong leadership skills, a customer-centric mindset, and a passion for delivering exceptional shopping experiences.

Responsibilities

• Identify and evaluate potential suppliers or vendors
• Negotiating contracts including pricing, payment terms, delivery schedules, etc with suppliers
• Manage ongoing relationships with suppliers to ensure quality, cost-effectiveness, and reliability.
• Overseeing inventory levels to maintain optimal stock while minimising excess or obsolete items.
• Reducing costs through effective negotiation, bulk purchasing, and cost analysis.
• Manage the sales online and improve profitability.
• Develop and manage the procurement budget, including forecasting and cost tracking.
• Maintaining financial and statistical records.
• Sourcing goods and services while considering quality, price, and availability.
• Manage loss prevention by monitoring cameras and handling damaged merchandise.
• Diversify sources to reduce risk and dependency on a single supplier.
• Assessing supplier performance (quality, delivery time) and adherence to contractual obligations.
• Staying informed about market trends and changes that can impact procurement decisions.
• Manage risks associated with purchasing such as supply chain disruptions, quality issues, etc.
• Communications with the Director and team to determine the purchasing requirements.

Required skills

• Previous Retail Manager experience in a busy retail environment required
• Outstanding customer service skills
• Ability to work independently and collaborate with your team to solve complex issues
• Good written and oral communication skills
• Basic computer skills, including Microsoft Word, Excel and Outlook

Experience:        Retail Manager: 2 years (essential)

                              Customer service:            2 years (essential)

Language:            English (essential)

Work Locations:   Glasgow, Scotland 

Benefits:              Store discounts and paid holidays

Job Type:             Full-time Permanent

Education:          A Level or equivalent (preferred)