Retail Manager

Retail Manager
Salary: £23,000-£25,000 per annum
Hours: 09:00-17:00 (37.5 hours/week), some weekends required (to cover holiday)
Permanent role

Fantastic opportunity to lead a Charity Shop in Tolworth, ensuring income and gift aid targets are met. Previous experience in a similar role is essential.

Key Responsibilities:

• Day-to-day shop management, including sorting donations and optimizing sales training staff and volunteers ensuring shop cleanliness and adherence to policies
• Control cash flow and process financial donations accurately
• Maintain social media presence to boost income
• Support budget setting and gift aid procedures
• Recruitment, training, and performance reviews for staff and volunteers
• Provide professional customer service and promote charity events Accept donations courteously
• Ensure compliance with trading standards and maintain accurate records
• Oversee equipment maintenance and repairs
• Manage shop security, including key holder responsibilities and CCTV usage
• Implement Health & Safety policy and ensure compliance

Person Specification

• Previous retail experience
• Experience in the Charity sector beneficial
• Excelling communication skills
• Patient and hand on
• Experience of dealing with vulnerable people is beneficial
• Effective staff and volunteer management
• Cash handling experience