Address Job Description
Role: Retail Operations Coordinator
Role Type: Full-time, Permanent
Location: Heathrow, Hybrid working (please note travel is required with this role)
Reporting to: Operations Support Manager
Role purpose
An exciting new role to support the UK Retail Operations team, reporting into the Operations Support Manager. The successful candidate will co-ordinate and manage the day-to-day operations needed to support trading. The individual will serve as a central point of contact and link between Retail Stores, internal stakeholders and external partners. This role is critical in supporting operational delivery in a rapidly growing support function within Travelex.
Key accountabilities
- The candidate will be responsible for maintaining a database of a key products which need to be tracked to ensure correct invoicing.
- Testing of systems & sign off where applicable for rollout to production.
- The candidate will stress test potential Ancillary products and services prior to be being implemented into production.
- Invoicing and reporting for external services related to Retail Operations.
- Coordinate key stakeholders to support business campaigns and implementations and hold an up-to-date view on progress.
- Turn business critical items into widespread and understandable communications.
- Maintain a central list/repository for Retail and Partner stores.
- Support the implementation of permanent, corrective solutions to issues identified during internal/external control checks across all Retail partners
- Ensure full compliance with all business, health and safety and legal regulatory requirements, always ensuring best practice
- Provide support & cover for Team Members as required
General experience and personal qualities
- Strong communicator and interpersonal skills.
- Ability to handle operational autonomy and the ability to progress workload independently.
- The ability to analyse issues, develop solutions and influence key decisions, balancing risk with results
- Good understanding of our business processes and systems
- A positive team player focused on working collaboratively and supporting the broader team to be at its best
- Ability to work with some ambiguity, understanding the ‘end goal’ and breaking this out into tangible ‘steps’
- Proficient Microsoft office skills
Why Travelex?
To remain the world’s leading foreign exchange specialist, we are focused on making our customers’ lives simpler, more engaging and hassle free while they travel or move money abroad. We promise to give them the freedom and peace of mind to explore the world, their way – enabling them to travel confidently because they know they have us to lean on.
Customer centricity and digital are at the heart of our business strategy. Our commitment to innovation has never been greater, with the development of a number of digital-first, greenfield products and services. And with the Travelex's resources, deep industry experience and leading brand we are inventing the future of FX, cross-border e-commerce and international payments.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
