Retail Sales Administrator

As part of the Retail team, you’ll be based within our East London store welcoming customers in and talking to them about our gorgeous carpets and flooring.

What does the role involve?

• Welcome customers into the store and support them in finding the perfect flooring for their home

• Accurately complete customer orders and process through the fitting stage

• Accountable for delivering personal sales and KPIs

• Work within the team to deliver a 5 star customer experience

• Make sure the showrooms look their best through general housekeeping, cleaning and moving furniture/Displays when it’s needed

• Help to make sure our showrooms are warm, friendly, safe environments for everyone within them

• Continuously develop and maintain knowledge on all our products and services

• Undertake, as required, other duties in keeping with the general nature of the role

• Good communication skills with customers and colleagues, face to face, on the phone and via e-mail.

• Comfortable working with customers on a one to one basis in a fast paced environment.

• High personal standards, from hygiene to paperwork

Who are we looking for?

The most important thing for us is that you’re the right fit for our team. And if you’ve got a knack for making customers smile, can work confidently within a team environment and have buckets of energy and motivation, then we think you’d be perfect. While sales experience can sometimes be an advantage, it’s not a game-changer – personality and the ability to learn new skills is just as important!

We’re looking for the following qualities

• Sales driven with a passion for driving a 5 star customer experience

• Experience within a customer facing role

• A real people person – the ability to build strong relationships with our customers and colleagues

• A team player

• Flexibility to work shift patterns

• Strong work ethic, resilient, self-starter and a can do attitude

In return we offer; a competitive salaries.The role offers an immediate start for the successful candidate and is an exciting opportunity to join a successful, friendly team that are committed to providing an excellent customer experience .

Job Type: Full-time

Pay: £21,963.00-£32,239.00 per year

Benefits:

• Employee discount

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme
• Commission pay

Experience:

• Retail sales: 1 year (preferred)
• customer service: 1 year (preferred)

Language:

• Other Laguages (preferred)

Work Location: In person

Reference ID: GAN2024(sales)