Retail Store Manager

Job Title: Boutique Manager 12 months FTC Reporting To: UK Retail Manager At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable. We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday. Where we need your help We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us. The Boutique Manager role is an exciting opportunity to help:

• drive sales and exceed targets through exceptional customer service and building a client business
• people management and coaching to deliver the above
• maximise store efficiency through operations management

Driving Sales

• Drive and exceed the sales budget
• Responsible for monitoring and driving store and team KPIs to ensure all opportunities for further growth and improvement are maximised
• Be a brand ambassador, setting the standard for exceptional customer experience and ensuring the same consistency in approach through your sales team
• Network to build and maintain key relationships with corporate and local clients to support HQ team with a program of revenue driving events

Building a Strong Team

• Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
• Coach and develop your team through feedback and regular performance reviews to help them develop their career
• Manage the team in accordance with company policy and procedures, escalating issues as they arise
• Support the recruitment process, interviewing candidates and compile feedback from trial shifts
• Implement approved brand and product training program across your team to ensure consistent and effective styling advice and inspiration to all customers

Execute visual merchandising guidelines to a high standard ensuring your location is clean and represents the brand at all times

• Ensure in store experience is in line with the guidelines and Brand standard
• Ensure accurate payment processing and cash handling through regular training of your team
• Ensure the appropriate processing of in-store services (including engraving, and aftercare) through regular training of your team

Experience leading and coaching a team to success with the ability to coach others and develop people in their retail roles

• People management skills and an ability to deal with escalations effectively
• Commercial awareness with a track record of improving sales, KPIs and driving targets
• Ability to work well under pressure in a fast paced environment with a flexible approach
• Organised with an ability to produce quality work within deadlines
• You are flexible
• You love working in a creative environment
• Travel Requirements

Travel to our other Boutiques and Concessions may be required Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. Commercial Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all.