Retail Supervisor

Retail Supervisor
Hyde Park, London
The Organisation
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.
We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.
We are now looking for a Retail Supervisor to join our team in our first flagship shop, the Boat House, on a permanent contract, working 36 hours per week.
The Benefits
- £32,666 per annum (£17.45 per hour), depending on experience
- 26 days' annual leave plus public holidays, increasing to 29 days after 3 years’ service
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
This is a terrific opportunity for a customer-focused retail management professional to join our exceptional organisation.
Overseeing our first flagship store amidst the peaceful and historic backdrop of Hyde Park, you will play a key role in leading the success of this exciting enterprise!
You’ll also have the chance to progress to our other outlets, meaning you’ll never have a dull day with us as you gain new skills and develop your career amongst some of London's most beautiful and treasured green spaces.
So, if you’re looking for an opportunity to further your retail career in a stunning location, with an organisation that will prioritise your personal and professional wellbeing, we want to hear from you!
The Role
As a Retail Supervisor, you will help lead our retail operations, starting with the Boat House in Hyde Park and progressing to other outlets.
Supporting the Retail Manager, you will ensure sales targets are met, lead the team to provide excellent customer service and ensure exemplary visual merchandising and housekeeping standards.
You will also process deliveries, fulfil eCommerce orders, support the management of team rotas and create opportunities for upselling, encouraging donations.
Additionally, you will:
- Be jointly responsible for the recruitment, induction, training and retention of staff
- Set daily targets and monitor performance
- Manage controllable costs, expenditure and petty cash
- Oversee POS reconciliations
Please note, this role will involve lifting and manoeuvring stock.
About You
To be considered as a Retail Supervisor, you will need:
- Retail management experience
- Experience delivering an exceptional customer journey
- Good financial acumen, with the ability to interpret data and manage stock processes
- Strong visual merchandising skills
- IT proficiency
- Organisational skills
- At a minimum, GCSEs or equivalent at level 4 / Grade C or above in Maths and English
Other organisations may call this role Retail Customer Supervisor, Shop Supervisor, Store Supervisor, Retail Sales Supervisor, or Customer Service Supervisor.
We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an "Accessibility Tools" button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please click here to find out more on our approach to Equality, Diversity and Inclusion.
So, if you are interested in this unique opportunity as a Retail Supervisor, please apply via the button shown. Successful candidates will be appointed on merit.