Retail Supervisor

Kukoon began when the dynamic brother / sister duo Paul and Clare - continued in their fathers footsteps, turning his rug market dreams into a thriving wonderland, revolutionising the rug industry. Are you an interior enthusiast and would you like to be part of an exciting journey as we embark on significant growth, one comfy step at a time? We are super pleased to meet you if you think you have what it takes to be part of something fun and new. We are the largest independent rug retailer in the UK and Ireland and we have a fantastic opportunity for you to join our team!

We are recruiting for a Full Time Retail Supervisor to take care of the day to day running of our Store in The Quays Shopping Centre, Newry.

Our Values:

Delight every customer, think big & move fast, have fun whilst being the best, dive deep & focus on quality, continuously improve, challenge with respect.

The Role

Kukoon is seeking a Showroom Supervisorwho is energetic, passionate and resilient! The Showroom Supervisor will support the multi-site Store Manager in all aspects of running the store, including opening and closing, inventory management and maintaining a fantastic environment for both customers and the team at all times. You will take initiative to act on ideas and drive opportunities whilst managing KPIs, including sales targets, service expectations and developing the customer and team's in-store experience.

A day in the life of a Kukoon Supervisor:

• Leading a small team on a daily basis to provide the best customer service and interior product knowledge.
• Achieving exceptional visual delivery that reflects the Kukoon brand, to help take our customers on an interior journey and enhance their overall in-store experience (And optimise sales on the way!)
• Work closely with the Multi-Site Store Manager to achieve KPI’s for your store and the team.
• Keeping accurate inventory by adhering to all policies and procedures and ensuring the smooth running of the store.
• Find ways to increase customer footfall, have fun with our content team in promoting our product.
• Maintain regular and positive relationships with the centre management team, communicating weekly and seeking out footfall driving opportunities.
• Develop a team of genuine interior enthusiasts, passionate about our rugs and our growing brand. You will put the customer at the heart of all your decisions and your team will love their job!
• Be proactive in driving your own personal development and continually improving your performance.

To join our vibrant and growing business…

• You may have previous experience as a keyholder in a retail environment however this is not essential.
• Be able to offer excellent customer service, placing the customer at the heart of everything we do.
• A genuine interest in fashion or homewares and trends - after all that's what we do best! Selling rugs can be so rewarding.
• A natural passion for developing, supporting and encouraging a team to achieve results.
• A positive approach when dealing with challenges, seeing quieter periods of time as an opportunity to think creatively and seek out ideas.
• A drive to continually improve in store processes and customer experiences - we love our customers, can you tell?
• A positive attitude where you demonstrate pride in your work and have the energy to match.

You’ll be rewarded with…

• A generous salary and pension scheme enrollment
• Free Parking
• Joining the UK’s top online interior company, with aspirations to be the name you think of when you think of rugs!
• Annual leave that increases with length of service
• Generous staff discount - and we mean HUGE!
• Great culture and fun social activities through our Kukoon Connects Club

This role requires flexibility across the week.

Store opening hours are:Monday - Saturday 10.00 - 18.00Sunday 13.00 - 18.00

Although this is a full time permanent opportunity, please speak to us about what flexibility means to you. We are always open to discussing working patterns, don’t let this stop you from applying.

We are Kukooners

We're one big tribe of misfits who thrive on collaboration but what makes us unique is our individual differences. We've created a culture of belonging and we celebrate the diversity our Kukooners add to our teams. We encourage authenticity, different views and new ideas to enable us to create a brand and products that our customers enjoy and love.

Job Type: Full-time

Pay: £25,000.00-£27,000.00 per year

Benefits:

• Additional leave
• Employee discount
• Enhanced maternity leave
• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Work Location: In person