Retail Supervisor

Retail Supervisor
University Hospital Southampton, SO16 6YD
Full time - 37.5 hours per week, working 7 days over 5 days on a rota basis

• 07.00 - 1500 - To open unit
• 12.00 - 20.00 (weekdays) - To close unit
• 11.45 - 19.30 (weekends) - To close unit
• 1230 - 1830

Salary £22,816.00 - £24,336.00 depending on experience plus Serco benefits )
Working one in three weekends - flexibility needed (Shift allowance weekends/evening paid)
We have an exciting opportunity for a supervisor to join our Retail and Catering Team here at Serco - University Hospitals Southampton. Retail Catering have three outlets across the hospital site - The Feast Restaurant, Paddy & Scott's Cafe and the Cafe at the Princess Anne Hospital. We also provide hospitality and vending options across the site.
The post holder in conjunction with the Retail Catering Manager, will be responsible for supervising the Retail & Hospitality Catering service, including team management, financial performance, food safety, staff training and brand standards.
The post holder will also be required to develop the retail catering offering, developing new concepts and finding new products to enhance the offering to staff across the UHS, and to our visitors.
Main Accountabilities:

• The Catering Supervisor ensures that all areas are staffed with the appropriate catering staff.
• Development and improvement of the retail units, hospitality, and vending services.
• To ensure that specific responsibilities attributed to all staff within the Food Safety Management System (FSMS) are adhered to and that appropriate records maintained to demonstrate compliance.
• To ensure cleaning schedules are adhered to on a daily basis and maintained to show compliance with the FSMS.
• To monitor and control all hospitality/vending to other departments whilst ensuring that all appropriate records are maintained.
• To monitor and control wastage to agreed levels within all areas of responsibility to the agreed acceptable levels whilst being proactive in the prevention of waste and maintenance of appropriate records as directed by management.
• To control staffing levels as directed by management ensuring that all annual leave, sickness and absence records are maintained.
• To liaise with the Estates Department to ensure fabric, plant and equipment within the section is maintained in a safe manner and in accordance with relevant standards.
• To receive, store and as needed display all stores materials (Food / Non-Food Items), ensuring that all deliveries and issues are checked against an order and are subsequently dealt with in accordance with stores procedures ensuring:
  • Quality of all products (i.e. not damaged), correct amounts
  • Checking Sell/Use By dates
  • Stock is rotated prior to storage
• To supervise the day-to-day catering support facility ensuring staffing levels is appropriate and that all implemented controls and systems are monitored, recorded and a service of the highest quality is provided to customers.
• In conjunction with the Retail Catering Manager provide appropriate staffing levels and skill mix to ensure a cost-effective service.
• To ensure that all Statutory Training is afforded to all staff and that all-necessary recommended records are maintained.
• To record catering staff annual leave in accordance with departmental policy.
• To carry out and document return to work interviews.
• To ensure all staff understands the duties allocated to them, that they are trained to carry out those duties and that they do so efficiently.
• To ensure that staff are knowledgeable with regards to menu, portion size/control and presentation (counters and plate)
• To participate in and assist with the induction of all new employees within the section; and ensure they attend all stipulated statutory and other departmental training. To further ensure that all staff is released to attend all training.

What you will need for the role:

• Good verbal and written communication skills to communicate clearly with colleagues, patients, visitors, trust staff and customers
• Good Customer Care Skills, for communicating with customers and increasing retail spend
• Able to work to agreed standards and follow work instructions
• Flexibility - to respond to changing demands
• Empathetic - using judgement, understanding and empathy to support patients.
• Efficient and organised - Respond in a timely manner to work activities using judgement and knowledge to select the most appropriate activity based on the needs of the service or location to ensure an efficient service provision
• Experience in EPOS till systems opening and closing, cashing up - Desirable

Qualifications

• Level 3 Allergen Awareness Certification desirable
• Level 3 HACCP Certification desirable

Experience

• On the floor catering experience and personal development, preferably in a Retail Environment
• Staff management experience involvement and working with quality and monitoring systems Desirable
• Experience in the use of EPOS systems

What we offer

• Up to 6% contributory pension scheme.
• 25 days annual leave plus bank holidays.
• A range of benefits to support the health and wellbeing of you and your familysuch as Employee Assistance Programme, Simply Health Plans,and more.
• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
• A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Company discounts which include cinema, merlin entertainment and online shoppingand discounts on mobile phone plans and leisure centre memberships.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.