Retail Supervisor

We have an exciting Team Lead Supervisor vacancy at our beautiful store in Swindon Outlet store. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

To demonstrate a true passion and respect for the RL customer, product and environment through acting as a brand ambassador. Consistently supervising the team to meet the business objectives through delivering the RL Experience.

Essential Duties & Responsibilities

• Build a rapport with the customer, identify their needs to Connect, Convert and
• Conclude the transaction through delivering the RL Experience
• To consistently achieve personal sales and KPI objectives
• To supervise the team to achieve their service, sales and KPI objectives
• Lead and promote teamwork through contribution to a team sales objective
• Exhibit pride through a positive demeanour, body language, personal presentation and dress standards in line with the RL expectations
• Create and foster a database of customers through the company clientelling tool
• To respect and adhere to the company Asset Protection policies at all times
• Efficiently process till sales transactions, holds, gift card sales, special orders, exchanges, refunds, credit vouchers and alterations
• Deliver a memorable fitting room experience whilst following all policies and procedures for fitting room service
• Ensure ease of the customer shopping experience through product presentation and overall store maintenance
• Actively participate in all merchandising activities including but not limited to daily stock maintenance, replenishment, product transfers, folding and floor changeovers in line RL standards
• Communicate product and customer feedback to managers and head office
• Deliver team meetings and training that inform, motivate and inspire the teams
• Give direction and guidance to the team in the absence of a manager and or when requested to do so

Experience, Skills & Knowledge

• Minimum of 1 strategic cycle supervisor in a high end retail or Lux industry
• Supervised a team of 6
• Possess strong communication and interpersonal and influencing skills
• Be action orientated and solution driven to achieve results
• To be ambitious to achieve management status

#SA

Job Type: Full-time

Pay: Up to £26,395.20 per year

Benefits:

• Company pension
• Employee discount
• Health & wellbeing programme
• Life insurance
• Private dental insurance
• Private medical insurance
• Referral programme
• Sick pay
• Store discount

Schedule:

• 8 hour shift

Experience:

• Retail supervisor: 1 year (required)

Work Location: In person

Reference ID: W137918