Retail Support Coordinator

We have an immediate opening in our UK office in Poole, Dorset for a:

Retail Support Coordinator

Look around your home, and you'll find us everywhere:

In your kitchen, living room, bedroom, bathroom, garage and outdoors. We are already making your everyday lives better. How are we achieving this? We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. And whether you are just starting your career or in need of a new challenge, we recognize, develop, and empower talent!

Helen of Troy(NASDAQ: HELE) is a global designer, developer, and worldwide marketer of well recognized and widely trusted brands including OXO, Hydro Flask, Osprey, Braun, PUR, Vicks, Honeywell, Hot Tools, Drybar, Curlsmith and Revlon.

Together, we build innovative and useful products that elevate people's lives everywhere every day!

About the role

• Deliver outstanding customer service (via email & telephone) to retail partners.
• Work closely with the regional sales team in order to identify risks, potential and relevant action.
• Ensure that customer orders are processed efficiently and accurately and delivered to customers within expected timescales.

What you’ll do in the role

Customer service to retail partners including:

• Dealing with stock availability & price information requests primarily over email
• Managing retail customer orders from inputting the order until final invoice
• Liaising with and supporting sales reps and agents regarding customer accounts, enquiries and order book issues.
• Providing and analysing data and customer performance to sales
• Processing orders placed via the B2B system and inputting other manual orders.
• Recording values of orders and cancellations on relevant internal logs
• Assisting Senior Merchandising Specialist with order processing, depletion and administration
• Amending customer orders to meet requirements.
• Dealing with non-conformity issues
• Ensuring appropriate carriage charges, discounts and product catalogues are applied to orders.
• Keeping customer records up to date (Sage)
• Continual reviewing of processes for refinement to drive efficiencies

Additional responsibilities including:

• Supporting sales reps and retail partners in identifying risks, potential and relevant action points in order to jointly maximise conversion and overall performance, including attending recurring meetings
• Compiling weekly forecasts for the warehouses as to what we expect to release in pieces and value.
• Providing detailed feedback to CS Manager on any factor potentially affecting monthly or quarterly performance
• Monitoring orders on the system daily ensuring they are passed to the warehouse at the appropriate time to meet customer delivery dates and shipping targets.
• Supporting Supply Chain Outbound to ensure that customer delivery requirements are met.
• Communicating with customers about deliveries; arranging booking slots if required

What will help you do the job well

??Essential:

• 2+ years of related experience in customer service
• Knowledge in logistics and transportation and order management
• Above-average proficiency in relevant software programs, especially MS office (Word, Excel, PowerPoint, Outlook…)
• Fluent in English (spoken and written), French a plus.
• Excitement about joining a midsize yet growing company with fast-growing brands!

About you

Our ideal candidate is a self-starter, driven and passionate individual with exceptional communication skills. You have the flexibility to work in a small yet fast-growing organization, possess strong analytical and detail-oriented thinking, can work with a good level of autonomy and foster relationships with cross functional teams.

About us

Many of our products rank as #1 brand in their category- we are proud to be market leaders. Behind all these achievements stand exceptionally talented and passionate associates. We are a dynamic mid-size multinational company that offers challenges and opportunities equal to your talents and abilities. Our 15+ locations elicit unique team cultures; our powerful brands are marketed in approximately 75 countries.

What do we offer?

• ??Competitive compensation package depending on experience and skills
• ?? Flexible work policy with regards to working hours and work from home
• ?? Modern office with collaborative workspaces
• ?? Employee assistance counselling line
• �? Employee discounts on all our EMEA products
• ?? Lunch and Learns, a super motivated Learning & Development team delivering hard and soft skills training to challenge yourself and full access to a learning platform, where you can choose over thousands of courses to satisfy your hunger for knowledge.
• �?Company closure between Christmas and New Year’s
• ?? Employee Stock Purchase Plan
• ?? The chance to work in an international, diverse, and inclusive environment!

Sound like a perfect fit?

If you’re seeking an exciting professional position in a dynamic international environment and be empowered to inspire fresh ideas, then Helen of Troy wants to get to know you!

Next Steps: We will ask you to complete a quick survey as we would love to get to know you by learning more about your experience and skills. If your application is selected, we will reach out to you ASAP for a first informal introductory call.