Retail Team Leader

Job Details:

• Location: Cazoo Customer Centre Bristol, 832 Bath Rd, Brislington, Bristol BS4 5LQ
• Salary: £31,637 per annum
• Working hours: 40 Hours a week, Monday - Sunday

Join the innovative Retail Team at CazooBristol Customer Centre, where we're reshaping the car-buying experience. As a member of the Cazoo Retail Team, being the first face-to-face interaction with our customers, you'll be at the heart of delivering unparalleled customer satisfaction.

From refining team processes to warmly welcoming customers, handling essential checks, and guaranteeing they leave with a smile, you'd be fundamental to their exceptional experience. Your knack for problem-solving will smoothen any hiccups along the way, ensuring seamless interactions and customer delight.

Your leadership style will elevate operational excellence within the team, setting high standards that exceed expectations. With your meticulous attention to detail, you'll orchestrate flawless operations, ensuring every customer drives away not just satisfied, but overjoyed with their Cazoo experience. Join us in shaping a future where every customer interaction is nothing short of extraordinary.

What do you bring to the table?

• Leadership Mojo: We're seeking someone who's steered the ship in retail, hospitality, or similar industries, driving the site towards success.
• Customer Service Champion: A passion for creating moments that dazzle, coupled with communication skills that paint smiles on faces.
• Problem Solver: You can spot issues, resolve and learn to ensure the show goes on without a hitch.
• Data Hero: A master of all things data, using tools to make a massive impact for the site.
• Team Alchemist: Driving team collaboration, and bringing out the best in every team member.
• Tech Whisperer: Comfortably guiding customers through the online purchasing process with finesse and ease.
• Sales Expert: Leading from the front, and recommending fantastic products to compliment our customers purchases, whilst guiding the rest of the team with your sales wisdom
• Ambition Extraordinaire: Ready to scale new heights, growing alongside us and potentially helming the ship in the future!
• Must-Have: UK Driver's Licence: Vehicle movement within site is key within this role.
• Cazoo takes its obligations under the UK Consumer Duty regulations very seriously. In this regard, as a member of the Cazoo team you will be expected to act in a manner that ensures we deliver good outcomes to all our customers.

What's on offer for you?

• Discover Your Workplace Oasis: Join us in a contemporary, welcoming workspace designed with our customers in mind.
• Unlock the Rewards: Competitive salary and performance-based bonuses that celebrate your achievements.
• Maximise your impact: Continuous learning opportunities and dedicated support for your professional development.
• Celebrate Time Off: Generous annual leave, plus an extra day to celebrate you on your birthday.
• Invest in Your Future: Take advantage of our contributory Pension scheme.
• Beyond the Basics: Enjoy exclusive perks such as the Cycle to Work scheme and our Employee Assistance Programme, because your well-being matters.

We know that diverse teams make better teams, we are an equal opportunity employer who values diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.