Retail Team Leader

Retail Team Leader/Deputy Manager

18 hours per week (full flexibility)

Type of store: (High Street/Shopping Centre/Retail Park/Garden Centre)About our culture

The Works is such an awesome place to… well… work!
Our atmosphere is supportive, welcoming, friendly and inclusive. A second home-from-home where you can be your best and authentic you.
We’ve built an environment that’s busy, always moving, and full of energy. Yet we still make space to share must-watch TV recommendations and our favourite page-turners! It’s the perfect place for people who know how to roll their sleeves up, get creative, and put their passion and imagination to work… we’re people who ‘do’.

 Overview of the role

As a retail Deputy Manager you’ll help keep your store running like clockwork, working in partnership with the Store Manager. As a retail leader you’ll inspire your team to deliver the best customer experience by creating ‘moments that matter’ with our retail customers.
You’ll also have the opportunity to make a real difference with your team too, playing an important role in coaching and motivating the team to help be the best they can be, whilst working shoulder to shoulder with them on the retail shop floor.
We recognise that our Deputy Managers our future Store Managers and beyond! So, we’ll actively support your personal development and career progression.

Deputy Manager Key responsibilities

Stand-in for the Store Manager and be responsible for all metrics whilst they’re away

Drive retail commerciality

Deliver great store standards and ensure tasks are completed accurate

Work shoulder to shoulder with your team on the retail shop floor

Coach and motivate the team to deliver an amazing customer experience

But most importantly, you’ll know how to have fun, and not take yourself too seriously, after all having fun is part of our DNA!

 Work/life balance…

As we’re open long hours and our shifts do include weekends; whether you are studying, have family/caring commitments, or perhaps you’re a crafting supremo who’s creating a top-secret masterpiece…. we make sure our rotas are available 3 weeks in advance so you can get the most out of your days off.

 The skills you’ll need

To flourish with us as a Team Leader, you’ll need to be resilient, love retail, be people focussed and passionate about our brand and ranges.

You’ll be commercially astute

A great communicator

Able to understand and analyse data

Have a knack for problem solving

An eye for merchandising

Comfortable with tech such as PC’s, Tills, Smartphones and e-mail

Supportive of team wellbeing, performance and career aspirations

 Our PERKS really are ‘The Works’

25% Colleague Discount - Plus, exclusive double-discount days

MyWorks - Exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more

Can-Do Academy - Instant access to further training and development to help you grow with us and develop your career

Wagestream - Claim early access to 50% of your wages as you earn them

Share Scheme - Become a shareholder and own your very own piece of The Works!

24/7 support for you and your family - Through our Employee Assistance Programme and Retail Trust Partnerships; Get free counselling, will-writing services, financial and emotional support for you and your family – because you matter!

Save As You Earn - Save directly from your salary

Long Service Awards - Cash, gifts, or holiday rewards

Recognition Awards - For outstanding service, customer feedback, excellent sales and more!

+ Loads more! - Holiday, Pension, Sick pay, Life assurance and optional charity giving

Our Purpose

To inspire reading. learning, creativity and play - making lives more fulfilled

Our Values

We are Crafty | We are Caring | We are Can-do