Retail Team Member X 2

Summary

With your love of working with people and desire to provide a great service, you'll welcome and talk to our visitors to the shop/outlet answering any questions they have.

Contract/duration: 12 months

Hours/working pattern/hours: 538 hrs per annum/ flexible

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments.

We are looking for someone who can work 2/3 days per week over our busy period between March and October, then up to one day a week between November and February.

We are currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2024

What it's like to work here Working with a small team, in a beautiful and iconic part of the world, we provide our visitors the opportunity to browse gorgeous gifts and mementos in our small, but atmospheric shop, based in the stable yard at Greenway. Work with other staff, and volunteers, to achieve our objectives, comply with processes to work safely and securely, and help our visitor have a fantastic experience.

To find out more about what it's like to work within "Retail" at the National Trust, click here to watch our video.

What you'll be doing Making every visitor feel welcome, and being able to answer visitors' questions about Greenway and our most famous resident Agatha Christie Having conversations with our customers about our products and purpose when the moment is right. Being able to deliver outstanding customer service and do everything to maximise sales so that the profit can be reinvested in the Trust. Other duties may include receiving, unpacking, and arranging deliveries, creating shop displays and working with other members of the team to keep the shop floor area clean and organised. This role would suit anyone with a passion for delivering great customer service and an interest in learning about retail. Who we're looking for

We'd love to hear from you if you are:

• customer focused with positive attitude

• a team player, but also can work by yourself

• well organised and adaptable

• willing to learn new skills

The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

Click here to find out more about the benefits we offer to support you.