Retention Account Manager

Takepayments is a dynamic and rapidly growing company dedicated to providing top quality merchant services. We are seeking a highly motivated and technically proficient Account Manager to join our Terminal Welcome team. Part of our Welcome Team, you will play a crucial role in ensuring the successful onboarding of new customers and facilitating their seamless integration into our systems.

If you are a technically proficient, customer focused individual who thrives in a paced environment, we encourage you to apply for this exciting Welcome Team position at Takepayments. Join our team and play a vital role in ensuring our customers' success while unlocking your potential for unlimited earnings through commissions.

Benefits of being our Welcome Team Account Manager:

• Excellent Basic Salary of £23,000 with uncapped commission (OTE £27K)
• In depth Training and Development with the opportunity to progress your career
• Incredible events and incentives including half yearly 5-star events, and the chance to go to Portugal
• No Weekends!
• 40 Hour week - Shifts Monday - Friday 8.30am to 5.30pm

Responsibilities for our Welcome Team Account Manager:

• Contact newly signed-up customers to guide them through the onboarding process and ensure their accounts are live and operational.
• Provide technical support and assistance to customers, addressing any questions or concerns they may have about our systems.
• Proactively identify opportunities to upsell or cross-sell additional products/services to existing customers.
• Maintain accurate records of customer interactions and account status in our CRM system.
• Meet and exceed performance targets, including sales quotas and customer satisfaction metrics.
• Stay up to date with industry trends and our evolving systems to provide informed guidance to customers.

Requirements for our Welcome Team Account Manager:

• Strong technical aptitude and the ability to quickly learn and navigate different systems and software.
• Excellent communication skills, both verbal and written.
• Customer-focused with a passion for delivering exceptional service.
• Proven ability to work in a fast-paced and demanding environment.
• Self-motivated and goal-oriented with a drive to achieve and exceed targets.
• Previous experience in a customer-facing or account management role is a plus.

#INDNW

Job Types: Full-time, Permanent

Pay: £23,000.00 per year

Benefits:

• Company car
• Company events
• Company pension

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Commission pay

Application question(s):

• Do you have any unspent criminal convictions?

Experience:

• Retention: 1 year (required)
• Customer service: 1 year (required)

Work Location: In person

Expected start date: 22/07/2024