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Form of workRed Recruitment is recruiting a Retention Manager based in Manchester, this position is to join a sales-led business, that offers the most comprehensive employee assistance program on the market. This role is a permanent position, the salary is £32,500 - £37,500 per annum depending on experience and also offers a £20,000 performance-related bonus.
Benefits and Package for a Retention Manager:
- Salary: £32,500 - £37,500 per annum DOE + £20,000 performance related bonus
- Hours: Monday - Friday, full-time
- Contract Type: Permanent
- Location: Manchester
- 25 days' holiday, plus bank holidays
- Day off on your birthday
- Cash plan for you (and your children, if any)
- Holidays increase after 2- and 5-years' service
- Contractual sick pay
- Private medical insurance after 5 years' service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7-years' service
- Holiday season bonus after 3 years' service
- Profit share scheme
- Season ticket loan scheme
- Cycle to work scheme
- Access to Employee Assistance Programme
- Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
- Company incentives, access to discount schemes
Key Responsibilities of a Retention Manager:
- Monitoring, mentoring and motivating the team to ensure that they are supported in their role and performing to the best of their ability
- Setting clear performance targets for individuals
- Maintaining a structured day throughout the department
- Conducting a minimum of 3-5 quality checks and coaching sessions per person
- Ensuring all work is carried out within the relevant SLAs
- Providing leadership and support to all stakeholders, ensuring we are working in collaboration for all ad hoc and project requests
Key Skills and Experience of a Retention Manager:
- A proven track record in a team leader or management role
- The ability to apply knowledge in a practical, commercial manner
- The ability to communicate clearly and concisely, with varying communication styles depending upon the audience
- A proven track record of working toward and achieving set targets and KPIs including daily and monthly SLAs
- Microsoft Office software experience with Word and PowerPoint experience
If you are interested in this position and have the relevant skills and experience required, please apply now!
Red Recruitment (Agency)
