Retirement Housing Officer - Part Time - Ledbury, Herefordshire

Are you a People Person? 
Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies.
We have an opportunity for a Retirement Housing Officer to join our specialist housing team based at Harling Court, Ledbury, with occasional travel to nearby schemes and Platform Housing offices when required. 
What could you be doing? 
As a Retirement Housing Officer, you will be providing a housing and tenancy management service to maximise tenancy sustainment.  You’ll be a regular and flexible customer contact for the residents, providing practical and preventative support and advice. As well as this, you will signpost to specialist care and support services to maximise wellbeing, social interaction and minimise isolation. 
You provide effective building management, including property inspections, risk assessments, H&S monitoring and compliance checks. Responding, investigating and taking timely action to reported breaches of tenancy/leasehold agreements will be a key part of the role.
This is a part-time role, working 25 hours per week on a shift rota basis. You will need to be flexible to work shift patterns between 8am and 10pm, Monday to Sunday. There will also be the requirement for sleep-ins up to twice a week, for which you will receive £55 per sleep-in.
Some things we need from you: 
Experience within the Social Housing sector, ideally working with vulnerable or older people.
You will be customer focused and may have experience of working with customers to solve complex issues 
Great interpersonal skills, and used to communicating with people from diverse backgrounds 
Keen to deliver high standards with an ability to look to improve services
Confidence using digital devices, ICT software and systems 
An Enhanced DBS check is also required for this role. 
Full UK driving license
Some of our great benefits include :
28 days annual leave (pro rata) with the opportunity to buy and sell leave 
Family friendly policies    
Medicash health plan membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts      
Non- contributory Health & Wellbeing plans with cashback for dental, optical, physio and complementary therapies     
Reward & Recognition scheme with retailer discounts and cash back 
Pension Salary Sacrifice contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)      
Supportive working environment with great learning and development opportunities  
If this sounds like the role for you and you want to find out more, please contact recruitment@platformhg.com.

Proud member of the Disability Confident employer scheme