Coordinator

About The Role
Are you an experienced Coordinator looking for a new challenge within a growing and forward thinking organisation that makes a real difference to people's lives? If so, we want to hear from you.
As a Coordinator, you will be providing an effective job scheduling service supporting the Minor Works team.
You will be responsible for managing the diaries of all Minor Works operatives; liaising with internal and external stakeholders - customers, suppliers, contractors and colleagues from across LiveWest. In addition, you will be expected to respond to customer and business requests within agreed timeframes and KPI's.
This is a busy and rewarding role. If you're ready to take the next step in your career with LiveWest then this is the role for you.
This role is being offered on a full time, permanent basis and will be based in our Weston-super-Mare office. A hybrid working style is an option.
About The Candidate
To be a successful Coordinator you will have the skills, knowledge and experience required for a Level 1 - Team Member role, along with the below role specific requirements:-
- Knowledge/experience in a customer repair role (social housing, retail or other).
- Experience in interpreting data and providing suitable outcomes with good data analysis and input skills.
- General understanding of responsive repairs or similar. (D)
- Experience of using a scheduling tool to plan works. (D)
- Experience of using resource scheduling software such as DRS and outlook. (D)
- Experience of using databases such as Cx and Keystone. (D)
- Ability to diagnose responsive and minor repairs.
- Able to work under pressure and take a flexible and adaptable approach in order to meet customer and business needs.
- Ability to work with own initiative.
- Ability to keep the customer in mind at all times.
About The Company
Our Reward and Benefits:
- Defined Contribution pension scheme – employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.
About Us:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.

Proud member of the Disability Confident employer scheme