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Form of work
SalaryReturns & Warranty Executive - Coventry based - Hybrid working - Salary depending on experience £25,000 - £28,000.
Job responsibilities:
Proactively query and liaise with stakeholders on issues and claims that are outside of normal returns behaviours for the customer or the company.
Continuously review and improve the warranty process and strategy within the business to maximise cost savings on warranty spend.
Create, monitor and manage internal reporting based on current outstanding liabilities, ensuring all warranty claims are closed down promptly.
Work with the finance team to develop an accurate warranty budget and forecast.
Process replacement orders for customers onto company system (SAP) in a timely and accurate manner, review orders for completeness & accuracy, checking codes & prices against contractual agreements.
Present warranty summaries and management information reports to the wider business on a regular basis, and on occasion present to the Executive team.
Assist finance with the effective resolution of debit and credit notes.
Ensure dispatch of delivery notes and manage any stock issues relating to deliveries.
Month end procedures; open orders and delivery notes reporting.
Skills & Experience required:
At least 2 years of experience in a customer facing senior role in a busy B2B environment.
Proactive and an eagerness to learn.
A hunger and excitement to work for a fast-growing business.
Prior exposure to finance departments.
Experience in an engineering/technology led organisation.
A willingness to roll-up sleeves, be flexible, and take responsibility on warranty matters Personal qualities.
Good communicator.
People driven and results orientated.
Confident with a strong self-belief and a positive attitude.
What is in it for you?
25 day holiday, plus 1 birthday holiday
Opportunity to purchase/sell up to 5 days holiday per year
Pension - Standard Life
Group Life Assurance
Group Income Protection Insurance
Private Medical Insurance
Worldwide Travel Insurance
Hybrid working
