Warranty & Returns Executive

Fantastic opportunity to join a well-established company in Coventry as warranty and Returns Executive! You must have at least 2 years experience in a similar role and be able to drive as you will need to be available for international travel on occasion. You will be responsible for providing end-to-end support to all customers with warranty claims and will own the warranty process from start to finish.

£28,000 per annum
Monday to Friday 9am - 5.30pm (Hybrid working minimum of 3 days in the office)
25 days annual leave plus a day off for your birthday
Private Medical Insurance
Worldwide Travel Insurance
Group Income Protection Insurance
Main Duties;
o Proactively query and liaise with stakeholders on issues and claims that are outside of normal returns behaviours for the customer or the company
o Continuously review and improve the warranty process and strategy within the business to maximise cost savings on warranty spend
o Create, monitor and manage internal reporting based on current outstanding liabilities, ensuring all warranty claims are closed down promptly
o Work with the finance team to develop an accurate warranty budget and forecast. Comparison of actual against forecast to be conducted on monthly basis as minimum
o Process replacement orders for customers onto company system (SAP) in a timely and accurate manner, review orders for completeness & accuracy, checking codes & prices against contractual agreements
o Present warranty summaries and management information reports to the wider business on a regular basis, and on occasion present to the Executive team
o Assist finance with the effective resolution of debit and credit notes
o Escalate customers and SKUs which are seeing a rise in warranty claims
o Ensure dispatch of delivery notes and manage any stock issues relating to deliveries
o Month end procedures; open orders and delivery notes reporting
Person Specification;
o 2+ years experience within a similar role is essential
o Strong IT skills - MS office applications specifically; high standard of Excel skills and ERP system experiences ideally SAP
o Must hold a valid UK driving licence and be able available for international travel on occasion
o People driven and results orientated
o Confident with a strong self-belief and a positive attitude
o Problem-solver who takes ownership and will chase down problems to resolution
If interested and you have the correct experience please click APPLY NOW, a member of the team will be in touch if successful.