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SalaryThe Reference Data and Revenue Assurance chapter is responsible for safeguarding the integrity of our key rating and billing systems and ensuring compliance to OFCOM metering and billing regulation. We audit ordering, provisioning, rating, and billing processes to drive improvements that help maximise revenues, prevent overcharging, and ultimately improve customer experience and reduce contacts into care.
As a key chapter member, your primary responsibility will be to implement new and improve existing controls that protect revenues and prevent avoidable costs. This includes the assurance of our rating and commercial product catalogues, auditing our end to end rating and billing processes and identifying and preventing telecoms fraud.
Who we are
Tesco Mobile is a totally unique business, a 50/50 joint venture between VMO2 and Tesco that launched back in 2003 and has gone from strength to strength as we've launched into new services, markets and customer propositions.
Tesco Mobile has more than 5 million customers and is award-winning, instilling agile methodologies and cultivating a fantastic can-do attitude across it's teams. We're always on the lookout for the best talent, be that from our two shareholders or the wider industry.
Working at Tesco Mobile means being employed by one of our joint venture shareholders - Virgin Media O2 or Tesco Mobile, our Head Office vacancies are advertised under both brands. Our culture is uniquely Tesco Mobile with a great sense of community, but with all the benefits of working for one of the shareholders as well. We pride ourselves on being a company where everyone's welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to care for human connection - we are supermarket mobile!
The must haves
I n order to be considered, you must have the following experience;
- Excellent communication and interpersonal skills, with the ability to collaborate and influence across departments and external partners
- Proficiency in data analysis, including the ability to analyse large datasets, identify anomalies, and draw actionable insights, preferably using SQL, Excel, and Power BI/Automate
- Strong understanding of rating and billing systems and related processes.
- Ability to audit processes, identifying risk and implementing controls to monitor or mitigate
We'd also love you to bring;
- Experience of project/change/supplier Management
- Process Automation
- Backlog prioritisation
- Product catalogue management
- Knowledge of network architecture and call flows
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Tesco Mobile means you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.
We're all about hybrid working here, so expect to have a base location where you'll have the right facilities to enable amazing collaboration and quality time with your team, alongside all the right kit to work from home too.
Next steps
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include two-stage process.
When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Tesco Mobile family.
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