Address
Form of work
SalaryFull time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Commerce/Business
Travel Percentage :
1 - 5%
12-month Secondment covering Maternity leave
Worldpay Is a Merchant Services and Payment Processing Provider Offering a Payment Gateway for Online Transactions. We work with 95% of the world's leading banks. We support more than one million merchants around the globe including Tesco, Deliveroo, Amazon, PayPal, Netflix, Apple and many more
Is your next career step in Global Revenue Operations? Are you ready to lead the charge in redefining and executing on the strategic account management service offering for our most critical global customers? We are seeking a dynamic and transformational leader to drive the next evolution of the teams' journey, injecting innovation and strategic vision to exceed customers' expectations and add value through partnering with our stakeholders.
About the team:
Global Revenue Operations covers the complete Revenue Operations life cycle through Data Analytics, Billing, Collections, Change & Transformation and Revenue Assurance. We are looking for someone with senior operational experience to lead our Account Management team.
What you will be doing
This is a Senior Operational leadership role managing a team of Analysts providing account management services to Top Tier Enterprise global customers. You will drive the Operational performance and Strategic direction of the team. You will be leveraging the vast knowledge and experience of all teams across Global Revenue Operations to deliver a coherent flexible value add service offering whilst ensuring we are an integral partner to our commercial teams and customers.
Key Responsibilities:
- Serve as a trusted advisor to our sales community, providing insights and solutions to enhance customer engagement and drive revenue growth
- Collaborate closely with cross-functional teams to identify opportunities for service enhancement and sales enablement
- Develop and implement cutting-edge service offerings to streamline processes and optimize efficiency within Account Management team
- Foster a culture of excellence and continuous improvement, driving accountability and inspiring high-performance within the team
- Leverage data-driven insights to identify trends, anticipate customer needs, and drive proactive service innovation.
- Champion change management initiatives to ensure seamless adoption of new processes and technologies
- Proven track record of success in a leadership role within Revenue Operations (Account Management, Billing, Collections, Customer services) or related functions
- Strong strategic mindset with the ability to envision and execute transformative initiatives
- Exceptional communication and interpersonal skills, with the ability to inspire and influence stakeholders at all levels.
- Demonstrated ability to drive results in a fast-paced, dynamic environment
- Proficiency in leveraging technology to drive process improvement and enhance customer experiences
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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