Revenues and Benefits Officer

Revenues and Benefits Officer required for our public sector client to work on a Hybrid basis

Client Local Authority in Ealing Council.

Job Title: Revenues and Benefits Officer

Pay Rate: PAYE £19.49ph | Umbrella £25.62ph

Hours 35 Hours a week (Monday to Friday) Hybrid - Possible 3 days working in the office, 2 days working from home.

Duration: 3 months.

Purpose of the Role:
To provide a comprehensive and in-depth telephone service for council tax and housing benefit/council tax support enquiries.
To ensure that all contacts receive a good customer experience, in a professional, timely and courteous manner at all times.
To explain both housing benefit/ council tax support entitlement to the customer to enable them to agree to the appropriate council tax payment arrangement.
To accurately update/amend accounts/claims with regard to agreed procedures.
To facilitate and promote the use of online services to Ealing residents i.e. Myaccount.

To acquire and retain a thorough understanding of Council Tax and Housing Benefit/Council Tax Support legislation in order to efficiently manage enquiries.

To be able to clearly explain and process accounts at all stages of the council tax recovery process from reminder to committal stage and be able to explain in detail a customer's housing benefit/council tax support entitlement in a manner that the customer will be able to understand, via the telephone and/or face to face.

To keep up to date with new Housing benefit/council tax support and Council Tax policies and procedures, regulations and changes to welfare benefits, tax and pension credits.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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