Revenue & Benefits Officer

Revenue & Benefits Officer

• Monday- Friday, 9am- 5pm (35 hours PW)


• 3 month assignment with the view of extension


• Hybrid (3 days office/2 days WFH)


• £19.49 Hourly PAYE/ £23.71 Hourly Umbrella


• Looking to hold face to face interviews from Monday (5^th Feb)


• West London - W5

Key Skills/ Requirements:

• Demonstrable verbal and written communication skills with the ability to communicate effectively in writing and by telephone (may be tested)


• Possesses a good working knowledge of council tax and/or housing benefit and council tax support legislation.


• Knowledge of Information and Communication Technology (ICT) solutions including Microsoft office suite - and knowledge of Iworld (northgate)

Duties:

• To acquire and retain a thorough understanding of Council Tax and Housing Benefit/Council Tax Support legislation in order to efficiently manage enquiries.


• To be able to clearly explain and process accounts at all stages of the council tax recovery process from reminder to committal stage and be able to explain in detail a customer's housing benefit/council tax support entitlement in a manner that the customer will be able to understand, via the telephone and/or face to face.


• To keep up to date with new Housing benefit/council tax support and Council Tax policies and procedures, regulations and changes to welfare benefits, tax and pension credits


• Promote and support residents registering for Myaccount and to carry out the functions associated with the portal e.g password resets, reactivation/deactivation, resolve failed


• registrations and linking of accounts.


• To guide customers to access Council services using My Account and other Council Internet facilities.


• To negotiate payment arrangements for Council Tax liabilities following confirmation of the balance outstanding having regard to any benefit entitlement.


• To use negotiating skills and exercise discretion by making and agreeing payment arrangements with defaulting customers in accordance with laid down procedures and processes,


• To liaise as necessary with officers within both the council tax and benefit service back offices, other internal departments and external agencies, housing associations, civil enforcement officers, landlords etc. while dealing with customer accounts/claims on ensure resolution of the enquiry.

Please apply now if you would like to be considered forward for the Revenue & Benefits officer.

Previous experience is essential and CV's not detailing this unfortunately will not be shortlisted.

Please ensure if you are applying forward that you are available Feb 05th for face to face interviews.

Thank you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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