Room Service Supervisor

Room Service Supervisor
Contract Type - Permanent
Flexible hours per week
Employment Type - Flexible
The Royal Horseguards is a stunning 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.
The Role
As Food and Beverage Supervisor you will be trusted to make sure things are right. You will be responsible for delivering high standards of guest service and ensuring all guest concerns are resolved positively.
If you know, you know... working in Food & Beverage can be busy, but there is nothing else quite like the feeling of working with "your people" and when your work colleagues are more like family. As Team Leader - it's your tribe, and you help them to provide a warm welcome, take orders, deliver food and drink, as well as set up and clear down your department. More than that, you help the team ensure our guests and customers have an amazing experience with us, from recommending dishes and drinks, to knowing where to catch a taxi, or the best theatre shows - you are not just a team leader - you are the person our guests love to talk about and their reason to return.
What we look for
* Energy, personality, drive
* Focus on quality
* Eye for detail
* Excellent communication skills
* Excellent customer service skills
* Great leadership ability
* Ability to take ownership of your shift
* Ability to motivate a team
* Previous experience within a Food and Beverage environment ideally at supervisory level
What's in it for you?
* Great development opportunities
* Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
* Interest free season ticket loans (conditions apply)
* Access to a 24/7 Employee Assistance Program
* Pension and Healthcare Schemes
* Wagestream - get access to earned salary before payday
* Paid volunteering days
* Generous recommend a friend scheme
* Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
* Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
* Great Recognition program
* ...and many more!