Rugby - Benefits Quality Assurance

£23.08ph

Contract – Full Time

Duties/Responsibilities:

• To support Benefits Officers with the administration and payment of claims for Housing Benefit, Tax Reduction and Discretionary Housing Payments.
• To ensure that all decisions are made in accordance with legislation, local policies and procedures.
• To undertake risk-based quality checks to identify training and performance issues.
• Five years’ experience of making decisions and administering Housing Benefit and Tax Reduction.
• Experience of making decisions and administering Discretionary Housing Payments.
• Three years’ experience of undertaking quality checks, identifying training and performance issues.
• A good understanding of the Housing Benefit and Tax Reduction legislation used for decision making. 
• This includes an excellent understanding of the criteria for supported accommodation claims.
• Proficient in using the Civica Open Revenues system.
• Experience of using IT systems to input and retrieve information accurately.
• Experience of supporting team members with the delivery of Housing Benefit and Tax Reduction.
• To undertake a full caseload review of all supported accommodation Housing Benefits claims and update the system accordingly in line with DWP requirements

To find out more information please contact Lily at Lilye@4recruitmentservices.com

Recruitment is done in line with safe recruitment practices.
We are an equal opportunity agency.