Sage 200 Support Consultant

We are looking for a highly motivated individual who has an interest in providing first-line technical support!

We are recruiting a Sage Support Technician for our fast-growing software company based in Gateshead.

The hours are 9am-5pm Monday-Friday, with 22 holidays per year + Christmas shutdown + bank holidays. This role has the possibility of progression into becoming a Sage Consultant for the right candidate.

You will work as part of a close-knit team, supporting our customers using varied Sage accounts software.

This will include:

• Handling incoming customer support queries via telephone and email
• Supporting our Sage consultants with the implementation and configuration of new customer sites
• Collaborating with both internal and external teams to identify and resolve issues
• Assisting our Sage consultants with managing projects to ensure that they are delivered on time
• Keeping customers regularly informed of progress
• Continuously improving product knowledge
• Training for the Sage product range and developer add ons will be provided.

The candidate should have

• An interest in ICT and Technical Support
• Enthusiasm for supporting our customers effectively
• Ability to pick up new technology quickly and easily
• Excellent troubleshooting and communication skills
• Ability to manage own workload
• Competent knowledge of Microsoft software products and Windows environments

We are looking for someone who is:

• Reliable and punctual
• Flexible
• Has a desire to develop
• Honest and trustworthy
• Has good Communication skills

Position is based in Gateshead however will include a certain amount of client travel as the candidate progresses to do training/implementation for clients around the UK. Ability to drive/learn to drive would be an advantage.