Address
Form of work
SalarySage Product Specialist GBP23,000-GBP40,000 DOE Aylesbury, HP19- MUST RESIDE WITHIN A 1 HOUR COMMUTE OF AYLESBURY.
The Role
Are you ready to apply your accounting skills and help businesses thrive through better use of Sage software? Do you enjoy working with customers and providing them insight, support and advice? If so, we have an exciting opportunity for you!
As a Sage Product Specialist, you'll be the bridge between our clients and seamless financial management. You'll play a crucial role in ensuring our customers receive top-notch support and guidance, helping them harness the full potential of Sage software.
At Dayta, we are a close-knit family bound by our unwavering commitment to excellence and innovation. It is with great enthusiasm that we extend an invitation to join our dynamic team as a Sage Support Specialist. If you possess a strong foundation in accounting and a genuine passion for aiding others, your place is with us!
Key Responsibilities:
- Be the Voice: Handle support calls with empathy, logging each interaction to ensure no detail is missed.
- Front-Line Hero: Provide stellar front-end support, seamlessly collaborating with our IT team for any advanced technical needs.
- Solve the Puzzles: Use your initiative and our resources to find solutions, ensuring customer satisfaction.
- Email Wizardry: Keep on top of support emails, applying your knowledge and skills to resolve issues promptly.
- Communicate with Clarity: Maintain our mailbox with detailed call actions or follow-ups.
- Team Collaboration: Work alongside our amazing team, offering support and sharing knowledge.
- Keep Growing: Drive your personal development, identifying and pursuing learning opportunities.
The Company
Dayta, established in 1983, originally provided IT services to local companies. With the arrival of personal business computing, we recognised the power of business software and started working with Sage, becoming one of their first Business Partners to sell and support Sage accounting software.
In addition, we became a Sage Developer, which gives us the ability to provide additional bespoke programming to suit customers that have very special requirements. This relationship has continued and we are proud to provide a full range of Sage 200 products & services to many differing types of businesses.
The Person
- Experience in Accounting: This is a must-have. You understand the basics and are ready to apply them.
- Sage Know-How: If you've worked with Sage 200 or Sage Intacct, great! If not, don't worry, we'll help you get there.
- Microsoft Excel Skills: Competency in Excel is a plus, but we're open to helping you polish these skills.
- Problem-Solving Mindset: Love a good challenge? So do we!
- Communication Skills: You're great on the phone and in writing.
- Independence and Teamwork: Comfortable working solo or as part of our collaborative team.
- Organisation: You know how to juggle tasks and communicate timelines effectively.
- A keen learner eager to grow your skills.
- A natural problem-solver who listens well and communicates effectively.
- Someone who thrives both in individual and team settings.
If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click the apply now button to find out more.
