Sales Administrator

Job Title:Sales Administrator
Location: Droitwich Spa
Salary: £24,000 per annum
Hours: 8:30-17:30 Monday to Friday

Our client is looking for a Sales Administrator to join their team and provide excellent customer service and support as part of the exciting growth strategy of the company. The role is for 37.5 hours of work per week Monday to Friday, but different hours may be considered during the application process for the right candidate.

Day-to-Day Responsibilities:

• Proactively managing customer inquiries and orders through various channels such as phone, trade counter, email, and internet
• Ensuring accurate and efficient order processing utilizing our ERP system
• Providing customers with product information, advice, and quotations
• Coordinating with the Operations team to ensure prompt and precise order fulfillment
• Addressing customer complaints and queries with professionalism and courtesy
• Updating and maintaining customer records and databases
• Assisting the sales team with administrative tasks and generating reports
• Supporting the dispatch office as needed
• Contributing to the ongoing enhancement and growth of the sales department

Experience & Skills:

• Previous experience in sales administration or customer service preferred
• Strong communication, interpersonal, and customer service abilities
• Proficiency in Microsoft Office applications and ERP systems
• Attention to detail, accuracy, and organizational skills
• Ability to thrive under pressure and manage priorities effectively
• Capable of both independent work and collaboration within a team
• Positive, adaptable, and proactive approach